Trax M&E
Nelson Perea
Product Manger & Consultant
Miami
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational teams.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Founder & VP Systems Implementation
NG Aviation Partners
04.2023 - Current
Manager of Tech Ops Projects & Support
Global Crossing Airlines
05.2022 - 04.2023
Technical Operations System Admin
Global Crossing Airlines
08.2021 - 05.2022
Product Manager
Tritan Software
08.2019 - 08.2021
Project Coordinator
Trax USA Corporation
09.2014 - 08.2019
Product Support Specialist
Trax USA Corporation
09.2012 - 09.2014
Associate of Arts -
Miami Dade College
01.2012 - 12.2014
Maintenance Technician
I2I Engines LLC
02.2011 - 09.2012
FAA Airframe & Powerplant -
George T. Baker Aviation Technical College
08.2005 - 06.2010
Work History
Founder & VP Systems Implementation
NG Aviation Partners
Fort Lauderdale , Florida
04.2023 - Current
- Streamlined implementation processes by developing and executing detailed project plans.
- Ensured successful go-live events by collaborating closely with project teams during system implementation phases.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities to grow profits by over 50% over the last fiscal year.
Manager of Tech Ops Projects & Support
Global Crossing Airlines
05.2022 - 04.2023
- Led all innovation projects for technical operations while ensuring compliance with regulatory requirements (FAA, EASA, DOT).
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Developed project plans for aircraft inductions and manage project scope using methodologies to guide induction from pre-delivery to conformity.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Served as a liaison between IT, vendors, and business users
Technical Operations System Admin
Global Crossing Airlines
08.2021 - 05.2022
- Supported aircraft maintenance system to ensure software complies with all engineering and FAA requirements.
- Documented business processes, gathered requirements, conducted gap analysis, designed, tested, implemented and supported enhancements.
- Provided comprehensive training to end users to optimize system adoption and usability.
Product Manager
Tritan Software
08.2019 - 08.2021
- Owned and managed web and mobile applications SDLC with internal and external development teams.
- Established and maintained product roadmap based industry trends and client feedback.
- Supervised a team of 11 developers and quality assurance specialist.
- Liaised between tier two support and programming to analyze issues and provide adequate resolutions.
- Managed new product implementations including technical and business training.
- Spearheaded the launch of the company's first safety management platform for the largest cruise operator.
Project Coordinator
Trax USA Corporation
09.2014 - 08.2019
- Executed system implementations through project planning, process and documentation development as well as application training.
- Presented and recommended new processes for business improvement and optimization while ensuring the project met regulatory requirements.
- Managed client expectations of Trax performance based on contractual terms, evaluated project risk and presented mitigations to upper management.
- Worked directly business owners and stakeholders to identify product needs and define requirements for features based on organizational needs.
- Implemented one the largest commercial flight operators in South Africa and two of the largest MRO’s in Europe.
Product Support Specialist
Trax USA Corporation
09.2012 - 09.2014
- Provided technical and business support through application training and documentation development.
- Acted as liaison between clients and maintenance to resolve issues and provide adequate resolutions.
- Reviewed customer modification requests to ensure the customer specifications met system standards.
- Identified in which release the modification will be implemented based on complexity, criticality and release schedule.
- Performed first level quality assurance testing and regression testing.
Maintenance Technician
I2I Engines LLC
02.2011 - 09.2012
- Performed gas turbine engine overhaul, repairs and tear-down in accordance with manufacturer standards and regulatory compliance.
- Interpreted maintenance manuals, regulatory instructions (e.g., AD's and SB's), and other specifications to determine the feasibility and method of repairing/replacing malfunctioning or damaged components.
Education
Associate of Arts -
Miami Dade College
Miami, FL 01.2012 - 12.2014
FAA Airframe & Powerplant -
George T. Baker Aviation Technical College
Miami, FL 08.2005 - 06.2010
Accomplishments
Oct 2023 NBAA Conference Exhibitor
Nov 2021 Founded NG Aviation Partners
Nov 2018 Trax Employee of the Year
Apr 2016 Trax Tech Horizons Conference Presenter
Dec 2014 Trax Customer Support Star Performer
Software
Trax - eMRO
Ideagen Tritan - SeaEvent
Ideagen Tritan - SeaSafe
Jira
Skills
Team leadership
undefinedWork Preference
Work Type
Full TimeContract WorkWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CulturePaid time offCareer advancementPersonal development programsSimilar Profiles
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