Hi, I’m
N. Sabreen Everett
Atlanta,GA
Summary
Proficient Service Specialist who is looking to secure a challenging position that emphasizes on personal growth and professional achievement; where I may utilize my skills. Experienced in more than 20+ years of customer service experience in fast-paced settings also have the ability to work well independently . Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I successfully started my own business and grew my revenue through effective customer service, sales and communication skills. Enhanced customer satisfaction with diligent attention to personal needs and knowledgeable support.
Overview
27
years of professional experience
1
Language
Work History
Curvaceously FabHampton, GA
Business Owner
05.2012 - Current
Job overview
- Promoted business on social media platforms to maximize my brand, identity and generate revenue.
- Created marketing and advertising strategies to attract new customers.
- Managed operations budgeting, accounts payable and accounts receivable,
- Maintained records for production, inventory, income and expenses.
- Predetermined pricing for products or services based on costs and competition.
- Provided exceptional customer service to customers, to understand needs and finalize purchase orders.
- Processed, packaged and shipped merchandise.
- Provided support via email, chat, and social media.
AriseMiramar, FL
Independent Virtual Specialist (AAA)
03.2008 - 01.2013
Job overview
- (AAA) Emergency Roadside Assist Rep: built trust and rapport to understand member needs and determine appropriate level of care, while assisting members with emergency road side assistance.
- Dispatch tech to location when needed.
- Contacted and collaborated with local authorities, internal and external partners, to coordinate and resolve inquires.
- Located members location via mapping system when location was unknown.
- Provided required help to make sure member was safe at all times,
- Developed strong client relationships through consistent communication and attentive service.
West At Home Inc.Omaha, NE
Virtual Support (Tmobile)
02.2007 - 07.2010
Job overview
- Customer Service Expert: assist with over 60 customers daily via telephone and chat.
- Exceeded monthly revenue goals through acquiring new customer accounts, and maximizing existing customers accounts by offering clients personalized options to answer wide range of needs,.
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations.
AetnaPlantation, FL
Claim Specialist
07.2003 - 11.2006
Job overview
- Assist associates with processing claims for short term disability and leave of absence claims.
- Communicate and interact with insured individuals and claimants.
- Explain benefits, coverages, fault, and claims processes verbally
- Researched and reviewed information to determine validity of insurance claim.
- Communicate and interact with companies and claimants about related to approval.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
Supra TelecomMiami, FL
Repair Agent
09.2001 - 03.2003
Job overview
- Respond to customer questions regarding repairs, troubleshooting, and product/service information.
- Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions through various software system.
- Educated customers how to work up to the 36 different phone features.
- Set appointments for technician to be dispatched and documented completed repairs.
- Utilized variety of tools and diagnostic equipment to complete repairs.
TracFoneMIAMI, FL
Revenue Assurance Specialist
01.1998 - 07.2001
Job overview
- .Revenue Assurance Team: Improved revenue assurance by implementing effective reconciliation processes and data analysis techniques.
- Gathered, evaluated and summarized account data and detailed financial reports.
- Conducted comprehensive revenue risk assessments, identifying areas of potential loss and recommending corrective actions.
- Supervised call center reps with any issues pertaining to customer and customer's account.
- Assist the fraud and credit card department with claims.
- Line Activations: Providing quality customer service by activating online services, while educating customer on rate plan, features, and services.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Technical Support Rep: Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Improved revenue assurance by implementing effective reconciliation processes and data analysis techniques.
Cricket WirelessMiami, FL
Billing Specialist
08.1996 - 11.1997
Job overview
- Billing Specialist: Provided excellent customer service by addressing inquiries related to billing matters promptly and accurately.
- Assist customer with billing inquires and resolved any issues discovered during invoicing and collection process.
- Processed payments, set up payment arrangements, reissued invoices when needed via email or mail.
- Processed adjustments and credits to customers account.
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
Education
MIAMI NORTHWESTERN SR. HIGH SCHOOLMiami, FL
High School Diploma
01.1995
Skills
- Excellent written and oral skills
- Superior customer service
- Ability to work well as a team player as well as independently
- Account Management
- Creative Problem Solving
- Data Entry and Maintenance
- Multitasking and Prioritization
- Verbal and Written Communication
- Upselling Products and Services
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- New Business Development
- Business Management and Development
- Social Media Management
- Time Management
- Data Analysis
- Inventory Management
- Knowledgeable in Lotus, Shiva, Microsoft Windows, Apple IOS, Microsoft Works, Excel, Access, Power Point, Outlook Express and Microsoft Office
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner
Curvaceously Fab
05.2012 - Current
Independent Virtual Specialist (AAA)
Arise
03.2008 - 01.2013
Virtual Support (Tmobile)
West At Home Inc.
02.2007 - 07.2010
Claim Specialist
Aetna
07.2003 - 11.2006
Repair Agent
Supra Telecom
09.2001 - 03.2003
Revenue Assurance Specialist
TracFone
01.1998 - 07.2001
Billing Specialist
Cricket Wireless
08.1996 - 11.1997
MIAMI NORTHWESTERN SR. HIGH SCHOOL
High School Diploma