Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nsenga Hemmands

Brandon ,MS

Summary

Compassionate and dedicated professional with crisis intervention expertise gained at Contact Crisis Line. Proven ability to provide emotional support and develop rapport, enhancing client satisfaction. Skilled in problem-solving and effective communication, fostering trust and collaboration in diverse environments. Committed to empowering individuals through tailored support and empathetic listening.

Experienced with crisis management, offering empathetic support to individuals in distress. Utilizes active listening and effective communication skills to provide necessary guidance. Knowledge of maintaining composure under pressure and delivering timely assistance.

Overview

19
19
years of professional experience

Work History

Crisis Line Volunteer

Contact Crisis Line
01.2025 - Current
  • Developed rapport with callers, offering a safe space for them to share their feelings and concerns.
  • Strengthened rapport with returning callers by remembering previous conversations while still maintaining confidentiality boundaries.
  • Completed comprehensive volunteer training program, gaining essential skills in crisis intervention techniques.
  • Provided referrals to appropriate community resources as needed, connecting callers with additional support options.

Teen Volunteer

McClean Fletcher Center
01.2025 - Current
  • Improved communication skills by interacting with diverse groups of individuals during volunteer activities.
  • Strengthened interpersonal abilities through active listening, empathy, and understanding when working closely with others in need of assistance or guidance during difficult situations.
  • Provided guidance and support to participants to promote memorable experiences.
  • Observed licensed counselors and learned evidenced-based grief coping techniques used in adolescent healing.
  • Supported group counseling sessions for teenagers grieving the loss of loved ones.

Small Group Leader

Pinelake Church
08.2018 - Current
  • Served as a mentor figure within the small group setting, offering guidance on both academic and personal matters.
  • Managed diverse groups of individuals, ensuring a safe and inclusive environment for all participants.
  • Evaluated program outcomes, utilizing feedback to continually improve and adapt the small group leader approach.
  • Established clear expectations for group behavior, fostering a respectful and productive atmosphere.
  • Strengthened relationships between group members by facilitating open dialogue sessions focused on empathetic listening techniques.

Spiritual Counselor

Pinelake Church
10.2018 - 09.2024
  • Provided one-on-one spiritual counseling to individuals facing financial hardship, mental health struggles, and personal loss.
  • Maintained and updated confidential documentation annually.
  • Participated in outreach to support low-income families through church initiatives.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Social Worker Intern

Hudspeth Regional Center
01.2024 - 06.2024
  • Collaborated with interdisciplinary teams to develop individualized care plans for clients, resulting in improved outcomes.
  • Shadowed licensed social workers working with individuals with intellectual and developmental disabilities, including those on the autism spectrum.
  • Developed tailored treatment plans for clients with diverse mental health diagnoses, contributing to their overall recovery process.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Attended evaluations related to medical needs, including medication adjustments.

Freedom Ministry Volunteer

Gateway Church Gatewaypeople.com
08.2014 - 08.2018
  • Mentored young adults, providing guidance in their personal lives and spiritual development.
  • Provided prayer support and spiritual mentorship in the Women's Ministry.
  • Assisted in Freedom Ministry efforts aimed at helping individuals overcome emotional and spiritual bondage.

Homeless Shelter Volunteer

Free Chapel
09.2006 - 07.2014
  • Provided compassionate support and guidance, helping guests navigate available community resources.
  • Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
  • Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.
  • Facilitated supportive environment for shelter residents by offering emotional support and counseling.
  • Volunteered in homeless outreach by serving meals, distributing clothing, offering prayer, and building rapport through worship.

Education

Master of Arts - Mental Health Counseling

Liberty University
Lynchburg, VA
05-2027

Psychology: Christian Counseling

Liberty University
Lynchburg, VA
05-2024

Skills

  • Mental health awareness
  • Emotional support
  • Multicultural sensitivity
  • Crisis intervention
  • De-escalation techniques
  • Self-care strategies
  • Interpersonal skills
  • Problem-solving abilities
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Excellent communication
  • Goal setting

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Crisis Line Volunteer

Contact Crisis Line
01.2025 - Current

Teen Volunteer

McClean Fletcher Center
01.2025 - Current

Social Worker Intern

Hudspeth Regional Center
01.2024 - 06.2024

Spiritual Counselor

Pinelake Church
10.2018 - 09.2024

Small Group Leader

Pinelake Church
08.2018 - Current

Freedom Ministry Volunteer

Gateway Church Gatewaypeople.com
08.2014 - 08.2018

Homeless Shelter Volunteer

Free Chapel
09.2006 - 07.2014

Master of Arts - Mental Health Counseling

Liberty University

Psychology: Christian Counseling

Liberty University

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Nsenga Hemmands