Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nsomai Myers

Gastonia,NC

Summary

Result-orientated individual who is flexible, self-motivated, highly organized, compassionate and has been working with others as a team with 5+ years of customer service experience. I am a quick learner who thrives in fast-paced, adaptable environment that quickly meets the goals of a business while providing customer satisfaction. I have the ability to speak, read and write fluently in English.

Overview

10
10
years of professional experience

Work History

Customer Service Associate Cashier

Cookout
Charlotte, NC
09.2023 - 09.2024
  • Greeted customers, processed orders efficiently and accurately managed cash transactions.
  • Provided job training to new employees.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Ensured compliance with specified safety regulations in daily responsibilities.

Operations Manager/Project Administrator (Remote)

Al Tech Electrical
Kingston, Jamaica
01.2017 - 06.2024
  • Collected and overseen all documentation of electrical work being done.
  • Generated daily reports in a precise and timely manner.
  • Adapted to learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluated solutions, and made precise decisions.
  • Addressed clients' needs and made product recommendations that increased sales by at least 10%.
  • Acted as a team leader in group projects, delegated tasks and provided feedback.
  • Tracked employees attendance and punctuality, addressed repeated problems promptly to prevent long-term habits while maintaining professionalism.
  • Directed initiatives to improve work environment, company culture, or overall business strategy.
  • Mitigated business risks by working closely with staff to ensure safety and security while assessed performance and assurance with saving time.
  • Developed management systems and procedures that improved operational quality and team efficiency.

Brand Manager/Personal Assistant

Sextillion Cologne
Kingston, Jamaica
01.2019 - 12.2021
  • Developed and maintained cordial relationships with media outlets, as well as scheduling interviews/meetings.
  • Developed advertising campaigns with clear-cut strategies and goals.
  • Managed a marketing team of 3 people.
  • Created and distributed reports with analytical data about each campaign strategy used.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Performed other duties assigned to me that supported the efficiency of the business.

Ride Attendant

King Dominion Theme Park
Doswell, VA
05.2017 - 09.2017
  • Ensured guests' safety while maintaining procedures for each ride operated.
  • Announced and demonstrated safety and emergency procedures before the start of each ride cycle.
  • Utilized excellent communication skills while communicating with guests.
  • Performed basic first aid and CPR, where necessary.

Customer Care Agent

Digicel
Kingston, Jamaica
05.2014 - 09.2016
  • Delivered the highest level of customer service delight to both the internal and external stakeholders of Digicel, Jamaica.
  • Resolved customer issues promptly and escalated cases requiring advanced solutions efficiently.
  • Identified and resolved complaints by empathizing with customers, using problem-solving skills.

Education

Post-Grad Diploma - Project Management

Durham College
Oshawa, ON, Canada
06.2023

Bachelor of Science - Dentistry

University of Technology, Jamaica
Kingston, Jamaica
11.2021

High School Diploma -

Holy Childhood High
Kingston, Jamaica
07.2014

Skills

  • Effective Communication
  • Task Management
  • Safety/First Aid/CPR
  • Problem Solving
  • Critical Thinking
  • Team Player
  • Microsoft Office
  • Independent Worker
  • Customer Service
  • Leadership
  • Food and Beverage Service
  • Schedule Management
  • Special Needs Support

Timeline

Customer Service Associate Cashier

Cookout
09.2023 - 09.2024

Brand Manager/Personal Assistant

Sextillion Cologne
01.2019 - 12.2021

Ride Attendant

King Dominion Theme Park
05.2017 - 09.2017

Operations Manager/Project Administrator (Remote)

Al Tech Electrical
01.2017 - 06.2024

Customer Care Agent

Digicel
05.2014 - 09.2016

Post-Grad Diploma - Project Management

Durham College

Bachelor of Science - Dentistry

University of Technology, Jamaica

High School Diploma -

Holy Childhood High
Nsomai Myers