Nsomai Myers
Gastonia,NC
Summary
Result-orientated individual who is flexible, self-motivated, highly organized, compassionate and has been working with others as a team with 5+ years of customer service experience. I am a quick learner who thrives in fast-paced, adaptable environment that quickly meets the goals of a business while providing customer satisfaction. I have the ability to speak, read and write fluently in English.
Overview
10
10
years of professional experience
Work History
Customer Service Associate Cashier
Cookout
Charlotte, NC
09.2023 - 09.2024
- Greeted customers, processed orders efficiently and accurately managed cash transactions.
- Provided job training to new employees.
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Ensured compliance with specified safety regulations in daily responsibilities.
Operations Manager/Project Administrator (Remote)
Al Tech Electrical
Kingston, Jamaica
01.2017 - 06.2024
- Collected and overseen all documentation of electrical work being done.
- Generated daily reports in a precise and timely manner.
- Adapted to learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluated solutions, and made precise decisions.
- Addressed clients' needs and made product recommendations that increased sales by at least 10%.
- Acted as a team leader in group projects, delegated tasks and provided feedback.
- Tracked employees attendance and punctuality, addressed repeated problems promptly to prevent long-term habits while maintaining professionalism.
- Directed initiatives to improve work environment, company culture, or overall business strategy.
- Mitigated business risks by working closely with staff to ensure safety and security while assessed performance and assurance with saving time.
- Developed management systems and procedures that improved operational quality and team efficiency.
Brand Manager/Personal Assistant
Sextillion Cologne
Kingston, Jamaica
01.2019 - 12.2021
- Developed and maintained cordial relationships with media outlets, as well as scheduling interviews/meetings.
- Developed advertising campaigns with clear-cut strategies and goals.
- Managed a marketing team of 3 people.
- Created and distributed reports with analytical data about each campaign strategy used.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Performed other duties assigned to me that supported the efficiency of the business.
Ride Attendant
King Dominion Theme Park
Doswell, VA
05.2017 - 09.2017
- Ensured guests' safety while maintaining procedures for each ride operated.
- Announced and demonstrated safety and emergency procedures before the start of each ride cycle.
- Utilized excellent communication skills while communicating with guests.
- Performed basic first aid and CPR, where necessary.
Customer Care Agent
Digicel
Kingston, Jamaica
05.2014 - 09.2016
- Delivered the highest level of customer service delight to both the internal and external stakeholders of Digicel, Jamaica.
- Resolved customer issues promptly and escalated cases requiring advanced solutions efficiently.
- Identified and resolved complaints by empathizing with customers, using problem-solving skills.
Education
Post-Grad Diploma - Project Management
Durham College
Oshawa, ON, Canada06.2023
Bachelor of Science - Dentistry
University of Technology, Jamaica
Kingston, Jamaica11.2021
High School Diploma -
Holy Childhood High
Kingston, Jamaica07.2014
Skills
- Effective Communication
- Task Management
- Safety/First Aid/CPR
- Problem Solving
- Critical Thinking
- Team Player
- Microsoft Office
- Independent Worker
- Customer Service
- Leadership
- Food and Beverage Service
- Schedule Management
- Special Needs Support
Timeline
Customer Service Associate Cashier
Cookout
09.2023 - 09.2024
Brand Manager/Personal Assistant
Sextillion Cologne
01.2019 - 12.2021
Ride Attendant
King Dominion Theme Park
05.2017 - 09.2017
Operations Manager/Project Administrator (Remote)
Al Tech Electrical
01.2017 - 06.2024
Customer Care Agent
Digicel
05.2014 - 09.2016
Post-Grad Diploma - Project Management
Durham College
Bachelor of Science - Dentistry
University of Technology, Jamaica
High School Diploma -
Holy Childhood High
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