Matthew Stevenson
Darlington,SC
Summary
Driven and meticulous, I excelled as a Cashier Team Lead at Cookout, enhancing service levels by adeptly managing shift changes and supporting team performance. My expertise in financial reporting and exceptional customer engagement, honed as a Sales Associate at Dollar General, showcases my ability to optimize workflows and foster loyalty.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Cookout
05.2024 - Current
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored areas for security issues and safety hazards.
- Processed refunds and exchanges in accordance with company policy.
Sales Associate
Dollar General
06.2021 - 01.2024
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Mass Communcation
Morris College
Sumter, SC05-2026
High School Diploma -
Lamar High School
Lamar, SC06-2021
Skills
- Cashier training
- Performance monitoring
- Financial reporting
- Workflow optimization
Timeline
Cashier Team Lead
Cookout
05.2024 - Current
Sales Associate
Dollar General
06.2021 - 01.2024
Bachelor of Arts - Mass Communcation
Morris College
High School Diploma -
Lamar High School
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