Nuari Ramos
Apopka,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Agent
Spectrum
06.2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Assisted 500-800 calls-in customers with questions and orders.
- Trained new employees on customer service, money handling and organizing strategies.
Medical Assistant
Longwood Pediatrics
04.2019 - 04.2023
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Office Administrator
AAR Remodeling
05.2017 - 01.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
Certified Medical Assistant - Medical Assistant
Orange Technical College
Orlando, FL04.2019
High School Diploma -
Green Springs High School
Miami, FL05.2016
Skills
- Business Acumen
- Product Promotions
- Customer Service
- Revenue Generation
- Customer assistance
- Sales training
- Resilience under pressure
- Adaptability to change
- Building rapport
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Spectrum
06.2023 - Current
Medical Assistant
Longwood Pediatrics
04.2019 - 04.2023
Office Administrator
AAR Remodeling
05.2017 - 01.2019
Certified Medical Assistant - Medical Assistant
Orange Technical College
High School Diploma -
Green Springs High School
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