Nubia MacPheators
Plant City,FL
Summary
Talented Cake Decorator with 6 years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials.
Overview
20
20
years of professional experience
Work History
Cake Decorator
Publix Grocery Store
Lakeland, FL
12.2020 - Current
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Precisely arranged display cases throughout workday to highlight finished products.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
Cake Decorator/Baker
Safeway Stores
Pittsburg, CA
11.2016 - 11.2020
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Precisely arranged display cases throughout workday to highlight finished products.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
Overnight Stocker
Walmart
Martinez, CA
08.2010 - 12.2015
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Completed regular cycle counts and inventory audits.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
Inventory Auditor
RGIS Inventory Services
Cncord, CA
01.2005 - 05.2010
- Reviewed daily sales reports and located discrepancies in data.
- Inventoried audits of paperwork and data entry at receiving dock.
- Inspected all goods for quality and quantity.
- Counted all physical inventory and generated department audit reports.
CSR
Wells Fargo
Concord, CA
02.2001 - 08.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
CSR
Bank Of America
Pleasant Hill, CA
01.1989 - 06.1991
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
College Park High School
Pleasant Hill, CA06.1985
Skills
- Perceptual Speed
- Recipe Adaptation
- Cake and Pastry Decoration
- Preventive Maintenance
- Health and Safety Compliance
Languages
Spanish
Limited Working
Timeline
Cake Decorator
Publix Grocery Store
12.2020 - Current
Cake Decorator/Baker
Safeway Stores
11.2016 - 11.2020
Overnight Stocker
Walmart
08.2010 - 12.2015
Inventory Auditor
RGIS Inventory Services
01.2005 - 05.2010
CSR
Wells Fargo
02.2001 - 08.2002
CSR
Bank Of America
01.1989 - 06.1991
High School Diploma -
College Park High School