Nubia Arellano
Miami,FL
Summary
Self Worker I desire to belong to an Organization, Company, to perform with e ciency, professionalism, ethics, mysticism, dedication and a sincerely passion the knowledge and experiences that I have acquired during the last 16 years, with initiatives, responsibilities, and a lot of challenges, to have the opportunity to continue growing, learning and give the best attention to customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Analyst
Economic And Social Development Bank Of Venezuela
Caracas , Venezuela
2006.01 - 2016.09
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Support and se solution of user incidents.
- Answered telephone inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Accounts Payable Accountant
Fondo Comun Universal Bank
Caracas , Venezuela
2001.01 - 2005.05
- Opened new accounts and made changes to existing accounts.
- Helped customers prepare documents required to complete transactions and process requests.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Operated cash register to record transactions accurately and efficiently
Education
Bachelor of Business Administration -
Santa Maria University
Caracas, Venezuela05.2005
Skills
- Call Documentation
- Understanding Customer Needs
- Cash Register Operation
- Data Security and Validation
- Feedback Acceptance
- Customer Service
- Self-motivated professional
- Good listening skills
Certification
Dicult Customer Service-Course.
Prevention of money laundering-Course.
Finalcial reengineering-Diplomat.
Trust-Diplomat .
Languages
English
Elementary
Spanish
Full Professional
Timeline
Financial Analyst
Economic And Social Development Bank Of Venezuela
2006.01 - 2016.09
Accounts Payable Accountant
Fondo Comun Universal Bank
2001.01 - 2005.05
Bachelor of Business Administration -
Santa Maria University
Dicult Customer Service-Course.
Prevention of money laundering-Course.
Finalcial reengineering-Diplomat.
Trust-Diplomat .
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