Nukeasha Watson
Washington ,DC
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Alko Distributors. Excelled in enhancing customer satisfaction by over 20%, leveraging skills in conflict resolution and staff training. Known for strategic decision-making and relationship building, consistently achieving and surpassing goals through innovative team management and customer engagement strategies.
Overview
20
20
years of professional experience
Work History
Manager
Alko Distributors
05.2005 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Suitland High School
Suitland, MD2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Documentation and reporting
- Relationship building
- Shift scheduling
Timeline
Manager
Alko Distributors
05.2005 - Current
Suitland High School
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