Nuli Suka
Worcester,MA
Summary
A motivated and customer-focused professional seeking to leverage my strong communication, problem-solving, interpersonal skills to provide exceptional service, resolve customer issues, and team-oriented mindset in a dynamic, fast-paced environment.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Reeves Lavallee
Worcester, MA
02.2026 - Current
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and calendar appointments for executives, ensuring optimal time management.
- Processed incoming correspondence, prioritizing communications to streamline responses and actions.
- Developed filing systems to improve document retrieval and maintain organizational standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Direct Care Professional
Seven Hills
Grafton, MA
01.2025 - 01.2026
- Use trauma-informed care and positive behavior support strategies
- Effectively de-escalate challenging behaviors and manages crises
- Monitor client safety and follows all agency protocols and regulations
- Communicate clearly with clients, families, and multidisciplinary teams
- Maintains confidentiality, professional boundaries, and ethical standards
- Facilitates life-skills development, routine building, and community outings
- Provide compassionate, person-centered care while supporting clients’ physical, emotional, and behavioral needs.
- Assist with daily living activities including hygiene, grooming, dressing, and meal preparation.
- Implement individualized care plans and accurately document client progress and behaviors.
- Utilize trauma-informed practices and positive behavior strategies to support clients effectively.
- Writes detailed incident reports and shift documentation with accuracy
Customer Support Specialist
Bethel Law
Northborough, MA
11.2023 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with legal teams to ensure accurate information delivery to clients.
- Managed client accounts, tracking case updates and ensuring timely responses.
- Developed training materials for new staff, enhancing onboarding efficiency.
- Implemented feedback mechanisms to improve customer satisfaction scores consistently.
- Analyzed support trends to identify areas for process improvement and efficiency gains.
- Led initiatives to streamline communication processes between departments and clients.
Unit Secretary
Franklin Medical Group
Manalapan Township, NJ
07.2023 - 12.2024
- Managed patient records ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to facilitate care continuity.
- Managed incoming calls and directed to appropriate department.
- Scheduled appointments and procedures while optimizing clinic workflow and minimizing delays.
- Maintained inventory of medical supplies, ensuring timely ordering and availability for daily operations.
- Trained new staff on administrative procedures and best practices to enhance team efficiency.
- Developed streamlined processes for patient check-in and discharge, improving overall patient experience.
- Assisted in preparing reports for departmental meetings, contributing to strategic planning initiatives.
- Oversaw daily operations of front desk activities, ensuring adherence to organizational policies and protocols.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Direct Care professional
Devereux Foundation
Rutland, MA
10.2022 - 12.2023
- Provide compassionate, person-centered care and emotional support
- Assist with daily living activities, including hygiene, grooming, and meals
- Implement treatment plans and documents client progress accurately
- Use trauma-informed care and positive behavior support strategies
- Effectively de-escalate challenging behaviors and manages crises
- Monitor client safety and follows all agency protocols and regulations
- Communicate clearly with clients, families, and multidisciplinary teams
- Maintains confidentiality, professional boundaries, and ethical standards
- Facilitates life-skills development, routine building, and community outings
- Writes detailed incident reports and shift documentation with accuracy
Direct Care Staff
Ashiaman Behavioral center
Accra, Ghana
05.2020 - 12.2021
- Provide compassionate, person-centered care while supporting clients’ physical, emotional, and behavioral needs.
- Assist with daily living activities including hygiene, grooming, dressing, and meal preparation.
- Implement individualized care plans and accurately document client progress and behaviors.
- Utilize trauma-informed practices and positive behavior strategies to support clients effectively.
- Monitor client safety, conduct regular checks, and respond appropriately to crises or emergencies.
- Communicate clearly with clients, families, and multidisciplinary teams to coordinate care.
- De-escalate challenging behaviors calmly and professionally using approved intervention methods.
- Facilitate community outings, social skill-building, and development of independent living skills.
- Maintain a clean, organized, and safe environment in accordance with agency guidelines.
- Uphold professional boundaries, confidentiality, and ethical standards at all times.
Education
High School Diploma -
Mawuko Girls SHS
Ghana05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Strong problem solver
- Scheduling
- Critical thinking
Timeline
Administrative Assistant
Reeves Lavallee
02.2026 - Current
Direct Care Professional
Seven Hills
01.2025 - 01.2026
Customer Support Specialist
Bethel Law
11.2023 - 11.2025
Unit Secretary
Franklin Medical Group
07.2023 - 12.2024
Direct Care professional
Devereux Foundation
10.2022 - 12.2023
Direct Care Staff
Ashiaman Behavioral center
05.2020 - 12.2021
High School Diploma -
Mawuko Girls SHS