Ayo Ogunwale
Key West,FL
Summary
Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Experience working in corporate and retail environments.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Welcoming Night Auditor with years of experience in customer service and financial reconciliation. Skilled at completing auditing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
10
10
years of professional experience
Work History
Computer Repair Technician
Self-Employed
02.2021 - 08.2023
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Wrote reports on computer statuses and maintenance jobs.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Manager
Mellow Cafe And Mellow Ventures
01.2019 - 12.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
IT Technician
Device Doctor/ Computer Doctor
10.2016 - 12.2018
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Night Auditor
The Inn At Key West
02.2015 - 11.2016
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Concierge
Tropical Water Sports
05.2013 - 05.2015
- Assisted guests with renting and setting up umbrellas, beach chairs, kayaks and paddle boards and collected items at closing to maintain inventory.
- Wiped down beach furniture and equipment to maintain cleanliness.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Inspected recreational equipment prior to each shift to detect damage and wear.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree - Computer Science
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Technical Support
- Sales and Marketing
- Guest Satisfaction
- Team Leadership
- Issue and Conflict Resolution
Timeline
Computer Repair Technician
Self-Employed
02.2021 - 08.2023
Manager
Mellow Cafe And Mellow Ventures
01.2019 - 12.2020
IT Technician
Device Doctor/ Computer Doctor
10.2016 - 12.2018
Night Auditor
The Inn At Key West
02.2015 - 11.2016
Concierge
Tropical Water Sports
05.2013 - 05.2015
No Degree - Computer Science
Rutgers, The State University of New Jersey