Nuray Acuna-Vivero
Elgin,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cloud Reliability Specialist
Epicor
08.2023 - Current
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Maximized system availability through development and testing of contingency plans.
Sales Associate
TECOVAS
04.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
Lead Sever
Sparetime
07.2017 - 03.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cocktail Waitress
Ramos
01.2018 - 02.2020
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Cyber Security - Cyber Security
Western Governors University
Salt Lake City, UT02.2025
BBA - Business Administration
University of Texas At San Antonio
San Antonio, TX12.2022
Skills
- Point of sale system
- Cash Handling
- Professional Appearance
- Strong Work Ethic
- Exceptional customer service
- Performance Improvement
Certification
- Food Service Handler
- TABC
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cloud Reliability Specialist
Epicor
08.2023 - Current
Sales Associate
TECOVAS
04.2021 - 06.2023
Cocktail Waitress
Ramos
01.2018 - 02.2020
Lead Sever
Sparetime
07.2017 - 03.2021
Cyber Security - Cyber Security
Western Governors University
BBA - Business Administration
University of Texas At San Antonio
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