Nuri Marquez
Plano
Summary
My objective is to obtain a responsible and challenging position, with a progressive company where my work experience will be valuable and be utilized to boost productivity, customer satisfaction, and cultivating long term relationships.
Overview
13
13
years of professional experience
Work History
Senior Living Advisor
A Place For Mom Inc.
Overland Park
09.2023 - Current
- Take inbound calls to conduct in-depth initial consultation calls with families.
- Staying in adherence to take inbound calls.
- Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.
- Follow up with families who have already started a relationship with A Place For Mom to advise them of the next steps after being referred and/or toured communities.
- Reaching out to families and communities to confirm any tours.
- Booking moves after confirming a move.
Loan Advocate
Opploans
Chicago
04.2017 - 05.2023
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Answered 50+ calls per day to help customers with their questions and concerns.
- Achieved a score of 95% or higher in QA.
- Worked with customers to help them understand our products and services.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Worked closely with the underwriting department, handling tasks such as carefully reviewing and processing loan applications for decision.
- Knowledge in lending products and laws.
Sr. Loan Representative
One Main Financial
Chicago
05.2012 - 04.2017
- Provide customer service by greeting, assisting, and soliciting individuals.
- Perform all aspects of lending operation which includes taking /processing applications.
- Inspecting collateral and closing loans after proper approval.
- Sales in credit and non-credit insurance products.
- Initiated all aspects of collections of past due accounts.
- Apply principles of good cash control, operate cash drawer, process bank deposits and maintain records and balances.
Education
High School -
Morton East High School
Cicero, IL01.2006
Skills
- Customer service
- Sales
- Powerful negotiator
- Conflict resolutions
- Self-motivated
- Regulatory compliance
- Communications
- Data entry
- Product knowledge
- Loan processing
- Collections
Timeline
Senior Living Advisor
A Place For Mom Inc.
09.2023 - Current
Loan Advocate
Opploans
04.2017 - 05.2023
Sr. Loan Representative
One Main Financial
05.2012 - 04.2017
High School -
Morton East High School