Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
4
4
years of professional experience
Work History
Surgical Coordinator
Weill Cornell Medicine
New York, NY
07.2023 - Current
Surgical Coordinator to Dr. Roger Hartl, Director of Och Spine. Dr. Roger Hartl is an out-of-network provider, and I would collect a pre-payment prior to surgery from all out-of-network patients.
Conducts all surgical pre-determination, authorization, pre-certification, and related appeals. Transmits all correspondence to insurance companies for medical necessity inquiries. Manages processes and documentation to ensure no surgical scheduling delays.
Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
Communicates detailed information and answers patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to the procedure.
Assisted with training new staff members on pre-authorization processes and protocols.
Medical Administrative Assistant
Mount Sinai School of Medicine
New York, NY
10.2021 - 07.2023
Serve as a Clinical Assistant and Surgical Coordinator to Dr. Daniel Herron, Chief of Bariatric Surgery. Responsible for management of office hours, monitoring patient flow, examination room set-up, obtaining vital signs, and entering them into the electronic medical record; assisting with physical exams as needed; retrieving medical records from other facilities; coordinating operative scheduling with patients; assisting with pre- and post-operative patient education; and confirming prescriptions as needed.
Manage and coordinate operative calendar, prepare patient charts for preauthorization, contact insurance companies to preauthorize all surgery cases, process all preoperative medical clearance prior to surgery date, review preoperative instructions with patients 10 days in advance, and again prior to surgery.
Manage faxing and receiving, filing, and scanning medical information into the electronic medical record, answer high volumes of emails from medical staff and patients, and provide coverage for other members of the practice when needed. Also, interface with billing staff to assist with CPT codes, diagnosis codes, and bariatric precertification issues, as needed.
Triage high volume phone lines, maintain office scheduling for new, follow-up, and post-operative visits, ensure complete registration of all new patients, assess whether a new patient is a candidate for bariatric surgery, respond to a large volume of pre and post-surgical questions, schedule surgeries with the O.R., schedule pre-anesthesia testing, obtain preauthorization for radiology procedures, manage faxing and receiving, filing, and scanning medical information into the electronic medical record, answer high volumes of emails from medical staff and patients, and provide coverage for other members of the practice when needed. Also, interface with billing staff to assist with CPT codes, diagnosis codes, and bariatric precertification issues, as needed.
Surgical Technician
Dr. Desiree Ratner M.D., PC
New York , NY
10.2020 - 09.2021
Prepared operating room with necessary instruments and supplies for procedures.
Performed patient care duties such as taking vital signs, positioning patients, and preparing them for surgery.
Sterilized equipment before and after each procedure according to hospital standards.
Provided support to surgeons during procedures by passing instruments and other materials.
Maintained a clean, organized work environment throughout the day.
Administered medications as ordered by physician or surgeon prior to surgery.
Assisted in post-operative wound care including changing dressings, cleaning incision sites, and administering antibiotics when needed.
Communicated effectively with team members regarding patient needs during operation times.
Education
Certified Medical Assistant -
New Age Training, Inc.
New York, NY
10-2020
High School Diploma -
City As School High School
New York
02-2016
Skills
Scheduling expertise
Patient coordination
Stress management techniques
Insurance Verification
Medical terminology proficiency
Electronic Health Records Management
Excellent communication skills
Exceptional Microsoft and Excel skills
Fluent in English and Spanish
Timeline
Surgical Coordinator
Weill Cornell Medicine
07.2023 - Current
Medical Administrative Assistant
Mount Sinai School of Medicine
10.2021 - 07.2023
Surgical Technician
Dr. Desiree Ratner M.D., PC
10.2020 - 09.2021
Certified Medical Assistant -
New Age Training, Inc.
High School Diploma -
City As School High School
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