Nuribel Reyes
The Bronx
Summary
Dynamic care coach with extensive experience at Charlie Health, skilled in bilingual communication and proficient in web-based tools. Proven ability to stabilize clients during crises and enhance treatment alignment. Recognized for meticulous documentation and effective team collaboration, ensuring seamless access to essential health services.
Overview
12
12
years of professional experience
Work History
Care coach
Charlie Health
09.2024 - Current
- Engage clients in 1:1 peer discussion via zoom to ensure clients are aligned in their treatment goals and attending programming.
- Provide evidence-based intervention aimed at stabilizing client in moment of heightened stress.
- Conduct risk screening and safety planning, escalate clients to crisis clinicians as indicated.
- Maintain up-to-date documentation cloud-based communication and software—Slack, Dropbox, Gmail, Zoom, Google Drive and EMR.
Social Work Liaison
Gracie Square Hospital
07.2021 - Current
- Company Overview: New York Presbyterian Hospital
- Support the Social Work team through patient discharge planning by locating resource information, and rapidly responding to inquiries about a broad range of community services, eligibility requirements and application procedures.
- Deliver quality patient care by assisting patients in accessing treatment through preliminary screenings, coordinating initial evaluations and collaboration with various team members within the inpatient hospital.
- New York Presbyterian Hospital
Case Manager
Jewish Association Serving the Aged
12.2018 - Current
- Provide education to seniors and caregivers on housing benefits, caregiver support programs and entitlements.
- Assist elderly individual to maintain independence and live safely in the community.
- Maintain thorough case notes and write detailed reports.
- Conduct in-person intake assessments.
- Evaluate and address individual health service needs; provide linkage to appropriate health services providers.
Housing specialist
Jewish Association Serving the Aged
04.2016 - 12.2018
- Conducted in-person interviews with clients to determine housing needs and eligibility.
- Provided assistance and guidance regarding housing benefits (e.g., FHEPS and SEPS programs)
- Communicated with City agencies to recertify and advocate client’s eligibility for section 8 vouchers.
- Maintaining detailed case notes.
Help Center Connector
Jewish Association Serving the Aged
02.2015 - 04.2016
- Conducted targeted outreach to seniors and professional’s social service agencies.
- Conducted screenings with clients and caregivers to determine Medicaid eligibility.
- Assist senior clients in navigating the Medicaid application process for the New York State department of health (DOH) grant funded program.
- Served as liaison with the NYC Human resources Administration (HRA) on behalf of clients to monitor Medicaid application status and ensure approval.
- Upon Medicaid approval, coordinated initial assessment to connect clients with managed-long term care services and supports.
311 Call center representatives
CUNY
01.2014 - 02.2015
- Company Overview: Research Foundation City University of New York
- Recognized for providing great customer experience and satisfaction.
- Promptly handled an average of 90 customer support calls daily, quickly assessing customer needs, connecting them to the appropriate city agency.
- Compiled and maintained neat record of city complaints and inquiries.
- Research Foundation City University of New York
Education
Master of Science - Social Work
Silberman School of Social Work-Hunter College City University of New York
New York, NY06.2028
Bachelors of Arts Degree - Psychology
City College City University of New York
New York, NY01.2009
Bachelors of Science Degree - Biology
City College City University of New York
New York, NY01.2009
Associate of Arts - Mental Health/Psychology
LaGuardia Community College City University of New York
Long Island City, NY01.2006
Skills
- Bilingual: Spanish and English
- Microsoft Office suite
- CAIRS and EPIC proficiency
- Web-based tools
- Team collaboration
- Attention to detail
Languages
Spanish
Professional
Timeline
Care coach
Charlie Health
09.2024 - Current
Social Work Liaison
Gracie Square Hospital
07.2021 - Current
Case Manager
Jewish Association Serving the Aged
12.2018 - Current
Housing specialist
Jewish Association Serving the Aged
04.2016 - 12.2018
Help Center Connector
Jewish Association Serving the Aged
02.2015 - 04.2016
311 Call center representatives
CUNY
01.2014 - 02.2015
Master of Science - Social Work
Silberman School of Social Work-Hunter College City University of New York
Bachelors of Arts Degree - Psychology
City College City University of New York
Bachelors of Science Degree - Biology
City College City University of New York
Associate of Arts - Mental Health/Psychology
LaGuardia Community College City University of New York
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