Milena Gonzalez
Miami,FL
Summary
Empathetic and compassionate individual with natural ability to connect with people and foster supportive relationships. Understanding of social services and community resources, coupled with skills in active listening and problem-solving. Committed to making positive impact on individuals and communities by providing essential support and guidance.
Overview
2
2
Languages
2
2
Certifications
3
3
years of professional experience
Work History
Care Coach
Humana
Miami, FL
05.2026 - Current
- Document care interactions and updated medical records with clear, timely notes.
- Communicate with patients and families in English and Spanish to clarify care instructions.
- Support behavioral care plans through consistent observation and prompt note-taking.
- Review assigned tasks each shift to stay aligned with patient needs and deadlines.
PATIENT ACCESS REPRESENTATIVE
University of Miami
Miami, FL
08.2024 - 05.2026
- Verified insurance and collect patient information for registration with accuracy and confidentiality.
- Delivered courteous customer service while addressing patient concerns, rescheduling needs, and bilingual communication in English and Spanish.
- Maintained HIPAA compliance when handling sensitive information and updating records in Microsoft Office Suite.
- Implemented process improvements that enhanced the patient experience and increased operational efficiency within the department.
SOCIAL WORKER-IMIGRANT CHILDREN
International Rescue Committee
Miami, FL
06.2023 - 08.2024
- Supported 63 unaccompanied immigrant children per week through trauma-informed case management and safety planning.
- Conducted intake assessments and psychosocial evaluations to build individualized care plans for unaccompanied immigrant children.
- Partnered with community organizations to connect families with housing, education, and counseling resources.
- Advocated for children’s rights and protection throughout immigration and resettlement processes.
- Communicated with children and families in English and Spanish to explain services and reduce barriers to care.
- Maintained service records and case notes using Microsoft Office Suite and careful data entry practices.
REGISTERED BEHAVIOR TECHNICIAN
Behavior ACC Services
Miami, FL
06.2023 - 09.2023
- Delivered 3 one-on-one behavioral sessions per week for children with autism using ABA-based support.
- Developed behavior plans tailored to individual needs and adjusted interventions based on observed responses.
- Conducted client assessments and documented progress in medical records to support ongoing care coordination.
- Used bilingual English and Spanish communication to support children and families during therapy sessions.
Education
MASTER OF SCIENCE - Clinical Psychology
Keiser University
Fort Lauderdale, FL09-2026
BA OF SCIENCE - Psychology
Keiser University
Fort Lauderdale, FL07-2023
HIGH SCHOOL DIPLOMA - undefined
John A. Ferguson Sr High School
Miami, FL06-2015
Skills
- Microsoft Office Suite
- Patient communication
- Appointment scheduling & insurance verification
- Data entry & medical records management
- Bilingual: English & Spanish
- HIPAA compliance
- Behavioral support & ABA therapy
- Crisis intervention
- De-escalation techniques
- Safety planning
- Behavioral observation
Certification
Licensed Esthetician
Languages
Spanish
Advanced (C1)
C1
English
Native or Bilingual
Timeline
Care Coach
Humana
05.2026 - Current
PATIENT ACCESS REPRESENTATIVE
University of Miami
08.2024 - 05.2026
SOCIAL WORKER-IMIGRANT CHILDREN
International Rescue Committee
06.2023 - 08.2024
REGISTERED BEHAVIOR TECHNICIAN
Behavior ACC Services
06.2023 - 09.2023
HIGH SCHOOL DIPLOMA - undefined
John A. Ferguson Sr High School
BA OF SCIENCE - Psychology
Keiser University
MASTER OF SCIENCE - Clinical Psychology
Keiser University