Nurjina Batalova
Downers Grove,Illinois
Summary
Driven IT Intern at Downers Grove South High School, I leveraged strong problem-solving and interpersonal skills to enhance classroom technology, achieving a more efficient learning environment. At Starbucks, my customer retention efforts and proficiency in beverage crafting ensured high satisfaction. Skilled in computer hardware troubleshooting and fostering team collaboration, I excel in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
01.2023 - Current
- Consistently delivering exceptional customer service, ensuring guests feel welcomed and valued
- Proficient in handcrafting a vast range of beverages (espresso, teas, coffee)
- Can operate various equipment such as espresso machines, blenders, and point-of-sale systems, ensuring efficient service during peak hours
- Maintained an organized and clean work environment, ensuring compliance with food safety standards
- Collaborated with partners to create a positive and productive work environment
- Monitored inventory, restocking supplies as needed
- Responded to customer questions and resolved any concerns promptly, contributing to increased customer satisfaction and loyalty
- Able to multitask in a fast-paced environment
IT Intern
Downers Grove South High School
05.2022 - 08.2022
- Installed and configured operating systems on laptops for both students and teachers, ensuring they were optimized for classroom use
- Set up desktop computers to align with academic requirements and performed routine maintenance on projectors to support multimedia instruction
- Assisted in the installation of Wi-Fi routers, improving internet accessibility throughout the campus
- Gained practical experience by handling various technical tasks to support the school's technological infrastructure
- Helped create a more efficient learning environment for students and staff through technical support and maintenance
Education
Bachelor's - Chemical Engineering
University of Illinois At Chicago
Chicago, IL05-2028
High School Diploma -
Downers Grove South High School
Downers Grove, IL05-2024
Skills
- Problem-Solving
- Communication Skills
- Strong Interpersonal Skills
- Customer Retention
- Cleanliness
- Proactive and Self-Motivated
- Teamwork
- Food Safety
- Exceptional Organizational Skills
- Computer hardware troubleshooting
Languages
Russian
Native/ Bilingual
Timeline
Barista
Starbucks
01.2023 - Current
IT Intern
Downers Grove South High School
05.2022 - 08.2022
Bachelor's - Chemical Engineering
University of Illinois At Chicago
High School Diploma -
Downers Grove South High School
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