Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Leadership Experience
Hi, I’m

Nur Khalida Hidzir

Middletown,PA
All of our miseries are nothing but attachment.
Osho
Nur Khalida Hidzir

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

4
years of professional experience

Work History

Residence Life at Penn State Harrisburg

Resident Assistant
01.2023 - Current

Job overview

  • Attended, participated, and contributed to weekly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Hosted 1-2 events every month in fostering resident engagement, connected 1:1 with over 40 residents for periodic check-ins.

IT Services

Worked in IT Service for RSS Security, Malaysia
05.2024 - 06.2024

Job overview

  • Provided expert consultation on technology purchases, maximizing return on investment for the organization's IT budget.
  • Contributed to long-term strategic planning efforts by staying current on emerging technologies relevant to the organization's goals and objectives, reducing company expenditures by over 15%.
  • Streamlined operations with the implementation of IT service management best practices.

Housing and Food Services, Penn State Harrisburg

Food Service Worker
09.2022 - 08.2023

Job overview

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
  • Operated cash register accurately, managing over 70 customers over a 2-hour period

Self Employed

Small Business Owner
01.2021 - 03.2021

Job overview

  • Advertised products and services online, on social media and through traditional campaigns to target ideal consumers.
  • Gained over 200 followers on Instagram overnight
  • Operated over 20 orders a day from customers and delivered them all in time with exceptional quality

Education

SMK SULTANAH ASMA, Kedah, Malaysia
, Alor Setar, Kedah

High School Diploma
02.2021

University Overview

  • Malaysian Education Certificate (SPM) : 7A+,2A
  • Awarded Best Student Awards 2016-2020
  • Ranked in the Top 1% of class
  • Extracurricular Activities: Debate, Choral Speaking, Band, Public Speaking
  • Elected Captain of Debate Team, Band

Pennsylvania State University, Harrisburg
, Middletown

Bachelor of Science from Information Sciences And Technology
05.2026

University Overview

  • Dean's List 2022-2024, all semesters
  • YTP MARA Scholarship Recipient
  • 3.88 CURENT GPA
  • The National Society of Leadership and Success: Publicity Chair
  • Women in Technology Club: Treasurer
  • Study Abroad: I am an international student from Malaysia.

INTEC Education College
, Selangor, Malaysia

ADTP - Computer Science from Computer Science
03.2022

University Overview

  • American Degree Transfer Program (ADTP)
  • 3.6 CGPA
  • Dean's List 2021-2022

Skills

  • Time Management
  • Team Player
  • Student leadership
  • Student Engagement
  • Role Modeling
  • Interpersonal Relationships
  • Reliability
  • Excellent Communication
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Malay
Native or Bilingual

Timeline

Worked in IT Service for RSS Security, Malaysia

IT Services
05.2024 - 06.2024

Resident Assistant

Residence Life at Penn State Harrisburg
01.2023 - Current

Food Service Worker

Housing and Food Services, Penn State Harrisburg
09.2022 - 08.2023

Small Business Owner

Self Employed
01.2021 - 03.2021

SMK SULTANAH ASMA, Kedah, Malaysia

High School Diploma

Pennsylvania State University, Harrisburg

Bachelor of Science from Information Sciences And Technology

INTEC Education College

ADTP - Computer Science from Computer Science
Availability
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friday
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sunday
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Leadership Experience

  • Debate, Competed at State and National Levels., 2019
  • Speech Competitions, Competed at International Levels., 2020 and 2021
  • Club - Women in Technology, PennState Harrisburg, Treasurer, 2024
  • Organization - National Society of Leadership and Success, PennState Harrisburg, Publicity Chair, 2024
Nur Khalida Hidzir