Hi, I’m
Nur Khalida Hidzir
Middletown,PA
All of our miseries are nothing but attachment.
Osho
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
years of professional experience
Work History
Residence Life at Penn State Harrisburg
Resident Assistant
01.2023 - Current
Job overview
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Hosted 1-2 events every month in fostering resident engagement, connected 1:1 with over 40 residents for periodic check-ins.
IT Services
Worked in IT Service for RSS Security, Malaysia
05.2024 - 06.2024
Job overview
- Provided expert consultation on technology purchases, maximizing return on investment for the organization's IT budget.
- Contributed to long-term strategic planning efforts by staying current on emerging technologies relevant to the organization's goals and objectives, reducing company expenditures by over 15%.
- Streamlined operations with the implementation of IT service management best practices.
Housing and Food Services, Penn State Harrisburg
Food Service Worker
09.2022 - 08.2023
Job overview
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Operated cash register accurately, managing over 70 customers over a 2-hour period
Self Employed
Small Business Owner
01.2021 - 03.2021
Job overview
- Advertised products and services online, on social media and through traditional campaigns to target ideal consumers.
- Gained over 200 followers on Instagram overnight
- Operated over 20 orders a day from customers and delivered them all in time with exceptional quality
Education
SMK SULTANAH ASMA, Kedah, Malaysia, Alor Setar, Kedah
High School Diploma
02.2021
University Overview
- Malaysian Education Certificate (SPM) : 7A+,2A
- Awarded Best Student Awards 2016-2020
- Ranked in the Top 1% of class
- Extracurricular Activities: Debate, Choral Speaking, Band, Public Speaking
- Elected Captain of Debate Team, Band
Pennsylvania State University, Harrisburg, Middletown
Bachelor of Science from Information Sciences And Technology
05.2026
University Overview
- Dean's List 2022-2024, all semesters
- YTP MARA Scholarship Recipient
- 3.88 CURENT GPA
- The National Society of Leadership and Success: Publicity Chair
- Women in Technology Club: Treasurer
- Study Abroad: I am an international student from Malaysia.
INTEC Education College, Selangor, Malaysia
ADTP - Computer Science from Computer Science
03.2022
University Overview
- American Degree Transfer Program (ADTP)
- 3.6 CGPA
- Dean's List 2021-2022
Skills
- Time Management
- Team Player
- Student leadership
- Student Engagement
- Role Modeling
- Interpersonal Relationships
- Reliability
- Excellent Communication
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Timeline
Worked in IT Service for RSS Security, Malaysia
IT Services
05.2024 - 06.2024
Resident Assistant
Residence Life at Penn State Harrisburg
01.2023 - Current
Food Service Worker
Housing and Food Services, Penn State Harrisburg
09.2022 - 08.2023
Small Business Owner
Self Employed
01.2021 - 03.2021
SMK SULTANAH ASMA, Kedah, Malaysia
High School Diploma
Pennsylvania State University, Harrisburg
Bachelor of Science from Information Sciences And Technology
INTEC Education College
ADTP - Computer Science from Computer Science
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Leadership Experience
- Debate, Competed at State and National Levels., 2019
- Speech Competitions, Competed at International Levels., 2020 and 2021
- Club - Women in Technology, PennState Harrisburg, Treasurer, 2024
- Organization - National Society of Leadership and Success, PennState Harrisburg, Publicity Chair, 2024
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