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Nur Syakinah Munirah Sharif
Customer Service Executive
Selangor,Sungai Buloh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Sales Cum CS Executive
Monest Sdn Bhd
Kuala Lumpur, Kuala Lumpur
12.2020 - 06.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Find new client, assist & guide them for registration along the way to guide them in Forex trading
- Provide training for new client in Forex industry
- Prepare weekly content for social media, translate content when needed & manage social media account
Customer Service Executive
Quess Global Sdn Bhd
Kuala Lumpur, Kuala Lumpur
06.2018 - 12.2019
- Provide service for famous beauty & health retail company
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns within SLA target.
- Cross-trained and backed up other customer service managers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Executive
Aegis BPO Sdn Bhd
Iskandar Puteri, Johor
06.2017 - 04.2018
- Provided service for famous telecommunication provider company
- Performed in answering incoming calls & key in data for any inquiries, provide
information and try to resolve customer issue without compromising the targeted SLA - Upgraded from prepaid to universal to midnight technical prepaid department
- Recommend products to customers and suggested other options if preferred product was unavailable.
Education
Diploma - IT Web Design
International Career Institute
UK 09.2021 - Current
SPM - Science Stream
MRSM Baling
Kedah 06.2010 - 12.2014
Skills
- Inbound Customer Service
Hobbies
- Helping Others
- Learn New Skill
- Watching K-Drama
- Sports
References
- Fazlina
HR, Monest Sdn Bhd
+601117991419
- Siti Aisyah Abu Bakar
CS Team Lead, Watsons Personal Care
+60162555759
Timeline
Diploma - IT Web Design
International Career Institute
09.2021 - Current
Sales Cum CS Executive
Monest Sdn Bhd
12.2020 - 06.2022
Customer Service Executive
Quess Global Sdn Bhd
06.2018 - 12.2019
Customer Service Executive
Aegis BPO Sdn Bhd
06.2017 - 04.2018
SPM - Science Stream
MRSM Baling
06.2010 - 12.2014
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