Summary
Overview
Work History
Education
Skills
Timeline
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Nury Aguilar

St. Cloud,FL

Summary

Call Center - Bilingual Spanish

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

2
2
years of professional experience

Work History

Esthetician

Yuyis Beauty
SAINT CLOUD, Florida
01.2023 - Current
  • Provided excellent customer service and skincare treatments to clients.

Esthetics Instructor

Hollywood Academy
Kissimmee, FL
01.2022 - 12.2022
  • Developed lesson plans for classes in esthetic services, such as facials, waxing and body treatments.

Education

Licensed Esthetician -

Elise Esthetic Institute
Maitland, FL
08.2018

Bachelor Degree Early Childhood Education -

Santo Tomas University
Colombia
02-2017

High School Diploma -

Instituto Comercial Bolivariano
Colombia
11-1999

Skills

  • Bilingual (Spanish/ English)
  • Providing Customer Support
  • Word
  • PowerPoint
  • Customer Service
  • Quality Assurance
  • Call Control
  • Complaint Resolution
  • Technical Support
  • Customer Relationship Management
  • Call Control Skills
  • Prospecting Skills
  • Resolving Issues
  • Communicating With Clients
  • Professional Phone Voice

Timeline

Esthetician

Yuyis Beauty
01.2023 - Current

Esthetics Instructor

Hollywood Academy
01.2022 - 12.2022

Licensed Esthetician -

Elise Esthetic Institute

Bachelor Degree Early Childhood Education -

Santo Tomas University

High School Diploma -

Instituto Comercial Bolivariano

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Nury Aguilar