Nushrat Jahan
Troy,MI
Summary
Detail-driven operations professional with 4 years of experience in order management, inventory operations, and supply chain execution. Advanced user of NetSuite ERP with hands-on experience in transfer orders, inventory tracking, and KPI reporting using saved searches. Proven ability to improve fulfillment performance, reduce stockouts, and support scalable, data-driven logistics operations.
Overview
4
4
years of professional experience
Work History
Category Specialist, Supply Chain Operations
TEPPERMANS
03.2023 - Current
- Execute daily order management operations across purchase orders, transfers, and inventory transactions in NetSuite ERP
- Manage order-to-cash workflows, ensuring accurate system execution, inventory movement, and documentation
- Create and optimize NetSuite saved searches to track KPIs (OTIF, backorders, inventory levels), improving operational visibility
- Coordinate transfer orders across distribution centers, reducing lead times by 20% and improving fulfillment flow
- Act as primary contact for order issues, backorders, and fulfillment discrepancies, driving timely resolution
- Partner cross-functionally with Sales, Marketing, and Customer Experience to support promotions and resolve delivery issues
- Improve inventory health by reducing stockouts by 30% and excess inventory by 12% through data-driven decisions
- Coordinated with logistics teams to optimize shipping schedules and minimize transportation costs associated with each category managed.
- Support compliance and audit processes, maintaining accurate, audit-ready logistics documentation
- Proactively identify and escalate SLA risks and fulfillment gaps, enabling early intervention
- Streamlined procurement processes by implementing efficient category management strategies.
Customer Assistant
TEPPERMANS
06.2022 - 02.2023
- Managed order tracking, delivery coordination, and issue resolution in a high-volume environment
- Collaborated with internal teams to resolve fulfillment delays and improve customer experience
- Maintained accurate records of invoices, orders, and customer interactions
- Consistently met performance KPIs in sales and service delivery
- Managed more than 20 customers account and Financial needs
Education
Master - Medical Biotechnology
University of Windsor
Windsor, ON01.2023
Skills
- Order Management (B2B, Transfers, RMAs)
- NetSuite ERP
- Inventory Operations
- 3PL & Vendor Coordination
- SLA & KPI Tracking (OTIF, Backorders)
- Supplier relationship management
- Process Improvement
- Root Cause Analysis
- Excel & Data Reporting
- NetSuite ERP (Transfer Orders, Saved Searches, Inventory Tracking)
- Microsoft Excel (Pivot Tables, VLOOKUP, Reporting)
- Microsoft Office Suite
Websites
Languages
English
Timeline
Category Specialist, Supply Chain Operations
TEPPERMANS
03.2023 - Current
Customer Assistant
TEPPERMANS
06.2022 - 02.2023
Master - Medical Biotechnology
University of Windsor