Nusrat Rima
Columbus
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
5
5
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Supervisor
Piedmont Airlines
Philadelphia
10.2016 - 02.2022
- Supervised customer service team to ensure compliance with company policies.
- Coordinated scheduling and staffing to optimize team performance.
- Communicated effectively with airline departments to streamline operations.
- Answered phone calls and responded to questions and concerns.
- Trained new staff in customer service protocols and operational procedures.
- Resolved escalated customer issues to maintain high service standards.
Education
Shaheed Anwar Girls School And College
Dhaka, BangladeshSkills
- Team leadership
- Customer service
- Conflict resolution
- Staff training
- Effective communication
- Problem solving
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Punjabi
Professional
Timeline
Customer Service Supervisor
Piedmont Airlines
10.2016 - 02.2022
Shaheed Anwar Girls School And College