Nussrat Khan
Summary
Dynamic manager with a proven track record in enhancing team efficiency and customer satisfaction. Demonstrated expertise in decision making and complex problem solving, contributing to streamlined operations and increased accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Deshi Vhoj Restaurant
Jamaica, NY
01.2025 - Current
- Assisted in daily operations to enhance team efficiency and productivity.
- Coordinated schedules and tasks for staff to optimize workflow and meet deadlines.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Established team priorities, maintained schedules and monitored performance.
- Provided training support for new employees, fostering a collaborative work environment.
Sales Associate
BIP Grocery
Long Island City, NY
01.2013 - 12.2024
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Maintained clean and organized checkout area to enhance customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Sales Associate
New Halal Kitchen
Long Island City, NY
01.2012 - 12.2012
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day to day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma -
Jamaica High School
Jamaica, NYSkills
- Customer service
- Team leadership
- Time management
- Decision making
- Verbal and written communication
- Complex Problem-solving
Certification
Food Protection License
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Manager
Deshi Vhoj Restaurant
01.2025 - Current
Sales Associate
BIP Grocery
01.2013 - 12.2024
Sales Associate
New Halal Kitchen
01.2012 - 12.2012
High School Diploma -
Jamaica High School