Nutan Karamcheti

Portfolio Management - AI/ML - Ads Privacy Measurement

• Led key privacy compliance imposed due to browser restrictions valuing 1.4B$
• Spearheaded 3B$ Growth initiatives involving finding various key signals to understand customer preference/behavior
• Drove integrated journeys thus reducing duplication across sub orgs through communication and negotiation
• Managed India portfolio - extracted clarity from chaos, built roadmaps, aligned on north star & vision, bridged gaps through efficient stakeholder management and weekly executive reports for at different zoom levels for leadership visibility and cut through headwinds to bring around cohesive collaborative team.

Transition & Migration Management - Ads - Critical Products and Infrastructure

• Created artifacts like Impact assessment, Risk assessment, business process analysis, communications strategy, change impact assessment, training plan, business readiness checklist, adoption health metrics.
• Identified stakeholders, obtained sponsorship, recruited champions to promote change management initiatives and improve employee engagement.
• Helped seamlessly migrate 70+ feature tracks across 3 locations, 2 continents, thus interfacing with internal teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 20%.
• Navigated cultural and people challenges effectively

AI Banking Products

• Managed crucial portfolio of AI projects, ensuring coordination of shared resources, common activities and other dependencies across projects leading to revenue of $11M.
• Created and implemented PMO best practices, processes and procedures ensuring alignment with SDLC and business processes using Agile methodology.
• Acted as customer champion, maintained direct relationships with customers to identify and remove roadblocks in obtaining most value of banking products.

Customer Experience Engineering

• Leading critical, complex and cross functional engineering projects in Technology.
• Increased ROI for key product line by 20% during program
• Led onboarding process for new clients and new projects to ensure quick adaptation resulting in improvement in new feature engagement rate of 31%.
• Developed comprehensive monitoring of risks, issues, dependencies, contingency plans and available resources to remove any roadblocks resulting in 99% of milestones achieved on time
• Ensured compliance of guidelines and regulatory requirements
• Brought down project operational costs by 20%

Marketplace Components & Special Projects

• Built strong team of 12 engineers, 2 leads and one architect ground up
• Delivered 100+ components surpassing initial goal of 50.
• Built KPIs around inefficiency and transparency of product development process allowing for quick identification and improvement of inefficiencies leading to increase in time to deliver new features by average of 22%.
• Scoped and executed large, multi-quarter project to provide customer support specialists with technology, training and knowledge solutions to improve first response resolution rate by 25% and reduce contact rate by 11%.
• Partnered with multiple stakeholders from operations leadership team and data scientists to build more effective ticket routing saving 500 hours of manual work each month
• Acted as primary point of contact for Customers and implemented loop to incorporate product data and customer feedback to improve conversion rate by 20%
• Established entirely novel product line around retail markets and secured contracts with 4 of Fortune 500

• Built Automation frameworks
• Feature development and bug fixes