NUVIA RICARDO REYES
Kissimmee,FL
Summary
Proven Customer Services Representative at Home Depot, adept in complaint handling and problem-solving, significantly enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed disputes and fostered positive outcomes, demonstrating a results-driven approach with a focus on continuous improvement in customer relations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICES REPRESENTATIVE
HOME DEPOT
08.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Youth Care Worker
Southwest Key Program
03.2014 - 08.2020
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
Education
Bachelor of Science - Accounting Technician
IPE PEDRO DIAZ COELLO
HOLGUIN ,HOLGUIN , CUBA02.1997
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Complaint Handling
Payment Processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
CUSTOMER SERVICES REPRESENTATIVE
HOME DEPOT
08.2022 - 02.2023
Youth Care Worker
Southwest Key Program
03.2014 - 08.2020
Bachelor of Science - Accounting Technician
IPE PEDRO DIAZ COELLO
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