Nuzhat Fatma
Old Bridge,NJ
Summary
Dynamic Travel Consultant with over 12 years of experience in the travel industry. Skilled in GDS systems and data confidentiality, consistently providing exceptional support and advice to clients, leading to increased repeat business and successful travel outcomes.
Overview
15
15
years of professional experience
Work History
Travel Consultant
Highfly Travel
Edison, NJ
06.2024 - 12.2025
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Travel Consultant
Flight Centre Travel Group
Montvale, NJ
11.2020 - 08.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated travel-related reports for clients to facilitate decision-making.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Travel Consultant
Millrun Tours
New York, NY
10.2018 - 09.2020
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Travel Consultant
Hari World
New York, NY
07.2014 - 09.2018
- Collaborated with clients to identify and address unique travel preferences and requirements.
- Guided clients through visa requirements and travel documentation processes to ensure compliance.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travel Consultant
Skylink Travel
New York, NY
03.2011 - 02.2014
- Researched and recommended tailored travel itineraries based on client preferences and budget constraints.
- Coordinated bookings for flights, accommodations, and transportation, ensuring seamless travel experiences.
- Developed strong relationships with vendors to enhance service offerings and negotiate competitive pricing.
- Assisted clients in resolving travel issues, providing timely solutions to ensure satisfaction.
- Utilized booking systems to manage reservations efficiently while maintaining accurate records of transactions.
- Monitored industry trends to provide clients with updated information on destinations and travel options.
- Conducted post-travel follow-ups to gather feedback and improve future service delivery.
- Trained new team members on operational procedures and customer service best practices for enhanced performance.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Handled sensitive information with professionalism and discretion.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Education
Bachelor of Science - Education
Mumbai University
Mumbai06-1997
Skills
- Strong communication skills
- Hotel accommodations
- Travel industry expertise
- Itineraries
- Retail sales
- GDS expertise (Sabre, Worldspan, Amadeus)
- Microsoft office
- Cancellation policies
- Reservation software
- CRM software
- Client relationship building
- Itinerary development
- Air travel coordination
- Travel packages
- Reservations booking
Timeline
Travel Consultant
Highfly Travel
06.2024 - 12.2025
Travel Consultant
Flight Centre Travel Group
11.2020 - 08.2022
Travel Consultant
Millrun Tours
10.2018 - 09.2020
Travel Consultant
Hari World
07.2014 - 09.2018
Travel Consultant
Skylink Travel
03.2011 - 02.2014
Bachelor of Science - Education
Mumbai University