Nya Batiste
New Orleans,LA
Summary
Dedicated and versatile professional transitioning into the healthcare field as a certified Electrocardiography (EKG) Technician. Combines strong clinical foundations—including certifications in CPR, BLS, and First Aid—with extensive experience in high-volume retail, customer service, and cash handling. Proven ability to maintain organized workspaces, manage time effectively, and communicate compassionately and professionally with diverse populations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Five Below
01.2025 - 03.2026
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Assisted in training new team members on customer service protocols and systems.
- Maintained knowledge of product offerings to enhance customer experience and sales opportunities.
Warehouse Worker
Walmart Distribution Center
10.2024 - 01.2025
- Operated forklifts and pallet jacks to move inventory efficiently across warehouse floors.
- Conducted regular inventory checks to maintain accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
Shift Leader
McDonald's
02.2023 - 05.2024
- Oversee daily operations during the assigned shift.
- Lead the crew, manage food safety, and handle customer service.
- Driving sales targets, delegating tasks, and ensuring a fast, accurate, and friendly experience for every customer
Crew Member
Popeyes® Louisiana Kitchen
02.2022 - 12.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, adhering to health and safety standards.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new crew members on procedures and best practices for food preparation.
Education
Bachelor of Science - Criminal Justice
Southeastern Louisiana University
Hammond, LA07.2026
Electrocardiography Technician - Preforming EKG
Saint Agatha Career School, LLC
New Orleans, LA09.2025
High School Diploma - undefined
John F. Kennedy High School
New Orleans, LA05.2024
Skills
- Medical & Clinical Skills
- Electrocardiography (ECG/EKG) Placement & Equipment Operation
- Cardiac Event Monitoring & Echocardiography Foundations
- Medical Terminology & Basic Life Support
- Patient-Facing Communication & Care
- Professional & Administrative Skills
- Customer Service & Sales: High-end sales, retail sales, and phone etiquette
- Operations: Cash register operation, retail math, stocking, and inventory management
- Core Competencies: Time management, multitasking, clerical/office experience, and maintaining an organized workspace
Certification
- BLS (Basic Life Support) Certification
- EKG Certification
- CPR Certification
- First Aid Certification
Timeline
Customer Service Representative
Five Below
01.2025 - 03.2026
Warehouse Worker
Walmart Distribution Center
10.2024 - 01.2025
Shift Leader
McDonald's
02.2023 - 05.2024
Crew Member
Popeyes® Louisiana Kitchen
02.2022 - 12.2022
High School Diploma - undefined
John F. Kennedy High School
Electrocardiography Technician - Preforming EKG
Saint Agatha Career School, LLC
Bachelor of Science - Criminal Justice
Southeastern Louisiana University