Nya Hylton
Inwood,NY
Summary
Detail oriented ,Patient -focused professional with experience in healthcare support, front desk operations , ambulatory care and administrative assistance. Skilled in patient intake, documentation accuracy, internal communication and insurance/financial coordination. Proven ability to assist patients and families in fast paced health care environments while maintaining confidentiality.
Overview
4
4
years of professional experience
Work History
Concierge Ambassador
St. Johns Episcopal Hospital
Far Rockaway, NY
01.2025 - Current
- Provided exceptional customer service to patients and visitors, ensuring a welcoming environment.
- Assisted guests with inquiries, directions, and service requests for enhanced experience.
- Support, 2nd- floor Ambulatory Care Unit assisting patients and families during visits.
- Primary internal contact for patient coordination with ambulatory care unit, OR, and PACU
- Preform administrative duties including preparing and organizing surgical consent forms
Medical Receptionist/Medical Assistant
South Shore Family Medical
Inwood, NY
08.2024 - 11.2024
- Supported patient care by accurately measuring vital signs and conducting EKGs to maintain health standards.
- Handled patient inquiries via phone and in-person, ensuring high-quality customer service.
- Processed insurance claims accurately and maintained up-to-date patient information.
- Coordinated with medical staff to ensure timely patient care and follow-up appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Youth Group Leader
YMCA of Greater New York
06.2022 - 02.2023
- Facilitated engaging group activities to promote teamwork and social skills among youth participants.
- Supervised and supported youth ages 6-15 maintained attendance and actively documentation
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Promoted physical health and wellness through organized sports and fitness activities.
Education
High School Diploma -
Lawrence High Schol
Cedarhurst, NY06-2020
Skills
- Organization
- Active Listener
- Strong work ethic
- Effective problem solving
- Critical thinking /Problem-solving
- Communication
- Dependability
- Self motivated and Assertive
Timeline
Concierge Ambassador
St. Johns Episcopal Hospital
01.2025 - Current
Medical Receptionist/Medical Assistant
South Shore Family Medical
08.2024 - 11.2024
Youth Group Leader
YMCA of Greater New York
06.2022 - 02.2023
High School Diploma -
Lawrence High Schol