Nya James
Bronx,NY
Summary
A newly credentialed Credentialed Alcoholism and Substance Abuse Counselor-Trainee (CASAC-T), committed to providing supportive care to individuals struggling with substance use disorders. Recently acquired hands-on experience applying evidence-based counseling techniques such as Motivational Interviewing (MI) and Cognitive Behavioral Therapy (CBT) under supervision. Dedicated to working alongside experienced professionals to gain practical experience and deepen my knowledge in the field. Committed to providing empathetic, client-centered care to support individuals in their journey toward lasting recovery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
Success Counseling Services
08.2024 - 12.2024
- Managed a caseload of 40+ individuals, including those on parole, probation, and self-referrals, providing substance abuse counseling, treatment planning, and progress monitoring.
- Provided individual and group counseling services, fostering recovery and promoting positive behavior change among clients with diverse backgrounds and needs.
- Collaborated with probation and parole officers, legal professionals, and treatment teams to ensure clients’ compliance with legal requirements and treatment goals.
- Conducted comprehensive assessments to develop individualized treatment plans tailored to the specific needs of clients on parole, probation, and self-referred individuals.
- Maintained accurate documentation of client progress, treatment plans, and legal compliance, adhering to confidentiality and regulatory standards.
- Coordinated referrals and resources, ensuring clients had access to additional support services such as housing, employment, and mental health care.
Tech 1 Customer Support
SBH Health System
09.2016 - 04.2017
- Resolved Information Security based requests logged via ticketing system, while escalating and assigning tickets via CA ticketing system to senior technicians and analysts handling a high capacity of calls
- Provided users security rights to the following applications, Allscripts, HBO, and HPF while performing in-depth diagnose, troubleshooting and resolving a range of connectivity issues within the company
- Completed ad-hoc projects relating to data investigations, follow-ups on analysis results, or other client requests, documenting tasks in a timely and accurate basis including delineation of tasks
- Performed in-depth diagnose, troubleshooting, resolving a range of connectivity issues analyzing and troubleshooting computer support problems as well as apply knowledge of software, hardware
- Effectively handled a high capacity of calls and inquiries providing daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
Information Technology Trainer Intern
SBH Health System
01.2016 - 05.2016
- Assisted in internal IT training of hospital clinicians and administrator for purposes of implementation and ongoing use of electronic medical records and databases, adhere to HIPAA to compliance
- Analyzed needs for data integration and participates in definition and design of complex interfaces, between disparate computer applications assuring integration of clinical and financial information
- Responsible for planning, directing, organizing and implementing all medical administrative, operational, training and personnel activities designed to ensure medical readiness of unit
- Provided ongoing analysis, maintenance and technical and functional support for information systems throughout the organization.
Education
OASAS, CASAC-TRAINEE
Albany, NY03.2024
(CASAC) 350-hours
Lehman College of The City University of New York
11.2023
Allied Health Career Pipeline Program
Hostos Community College
High School Equivalency Diploma
Suny Educational Opportunities
Skills
- Type 30 WPM
- Team Leadership
- Clinical documentation
- Motivational interviewing
- Individual counseling
- Harm reduction strategies
- IT Customer Support
- CA Service Desk
- Phone Etiquette
- Detail-Oriented
Certification
Certified Electronic Health Record Specialist
Hostos Community College
Certified Microsoft Digital Literacy
Hostos Community College
Timeline
Substance Abuse Counselor
Success Counseling Services
08.2024 - 12.2024
Tech 1 Customer Support
SBH Health System
09.2016 - 04.2017
Information Technology Trainer Intern
SBH Health System
01.2016 - 05.2016
(CASAC) 350-hours
Lehman College of The City University of New York
Allied Health Career Pipeline Program
Hostos Community College
High School Equivalency Diploma
Suny Educational Opportunities
OASAS, CASAC-TRAINEE
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