Nya Tillison
Paypay
Jacksonville,FL
2
years of professional experience
Dynamic Technical Support Expert with a proven track record at Paypay, excelling in remote support and incident management. Enhanced customer satisfaction through effective software installation and network configuration, while collaborating with teams to implement new tools, achieving a significant improvement in response time. Strong problem-solving skills drive successful outcomes.
Work History
Technical Support Expert
1 Year 6 Months- Provided technical support for customers via phone, email, and chat platforms.
- Diagnosed and resolved software and hardware issues efficiently.
- Collaborated with cross-functional teams to enhance user experience and product functionality.
- Documented support interactions in CRM system for future reference and training purposes.
- Assisted in implementing new support tools, improving response time and accuracy.
- Enhanced customer satisfaction with prompt and accurate solutions to their technical concerns.
Education
- Business
Skills
Remote support
VPN configuration
Software installation
Network configuration
Backup solutions
Incident management
Server maintenance
Mobile device management
Operating systems
Windows server
Timeline
Technical Support Expert
Paypay
03.2025 - CurrentRead More
Arizona State University
from Business
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