Nya Winbush
Las Vegas,NV
Summary
Customer Service professional with robust experience in internal and external communications. Proven skills in stress management and problem-solving. Highly experienced in fast-paced, hectic, and/or stressful environments. Expertise in public relations, valued for reliability, flexibility, and adaptability.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Agent
USHA
Las Vegas, NV
01.2026 - Current
- Educated clients on available health insurance options and tailored plans to meet individual needs.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
Fire Communication Specialist
Las Vegas Fire & Rescue
Las Vegas, NV
09.2023 - 05.2025
- Responded to emergency fire and medical calls, ensuring rapid and accurate dispatch of resources
- Learn fire department policies and procedures whilst adapting to its ever-changing system
- Constantly update and relay through notes and the radio
- Applied conflict resolution techniques to de-escalate tense situations with callers
- Complete routine forms and other office tasks, high level of multitasking and functioning under pressure
- Utilized multi-line phone systems to prioritize and manage incoming emergency calls effectively.
- Documented incident reports and call logs, ensuring accurate records for follow-up and analysis.
- Collaborated with local agencies to enhance communication strategies and streamline response efforts.
Admin Assistant
Division of Welfare & Supportive Services
Las Vegas
08.2022 - 09.2023
- Explaining policies and application processes of welfare benefits.
- Assisted in the preparation and distribution of documents, ensuring accuracy and compliance with policies.
- Conducted data entry tasks, ensuring timely updates of client information in the database.
- Screened incoming calls and provided information to clients regarding application processes and benefits.
- Provided training and guidance to new staff on office procedures and document management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Applied conflict resolution techniques to de-escalate tense situations with callers
Associate
Lux Beauty
Las Vegas
11.2021 - 05.2022
- Managed daily inventory checks to ensure product availability and accuracy in stock levels.
- Assisted customers with product selection and inquiries, providing tailored recommendations based on individual needs.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Maintained cleanliness and organization of the sales floor, creating an inviting shopping environment for customers.
- Developed and executed promotional displays to enhance product visibility and drive sales.
- Trained new staff on customer service protocols and product knowledge
- Conducted regular audits of merchandise to minimize discrepancies and optimize stock rotation.
- Trained new team members on customer service protocols and product knowledge.
Store Manager
McDonalds
Las Vegas
08.2020 - 10.2021
- Ensured adherence to health and safety regulations, conducting regular inspections
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized scheduling processes to ensure adequate staffing during peak hours, improving service speed.
- Maintained accurate financial records, overseeing cash handling and daily reconciliations.
- Conducted performance evaluations for employees, providing constructive feedback to promote professional development.
- Resolved operational issues swiftly by implementing effective problem-solving techniques and strategies.
Education
License - Insurance
ExamFX
Las Vegas, NV12-2025
Certificate - Sterile Processing
Purdue University Global
Online07-2026
High School -
Democracy Prep At The Agassi Campus
Las Vegas, NV06-2022
Skills
- Adaptability
- Effective written and verbal communication
- Stress management
- Conflict resolution
- Meaningful customer service
- Multitasking abilities
- Team management/Leadership
- Technologically competent
- Record keeping and data entry
- Content creation
- Proficiency in editing and design tools
- Social media management
- Time management
- Data entry
- Crisis management
Timeline
Licensed Health Insurance Agent
USHA
01.2026 - Current
Fire Communication Specialist
Las Vegas Fire & Rescue
09.2023 - 05.2025
Admin Assistant
Division of Welfare & Supportive Services
08.2022 - 09.2023
Associate
Lux Beauty
11.2021 - 05.2022
Store Manager
McDonalds
08.2020 - 10.2021
License - Insurance
ExamFX
Certificate - Sterile Processing
Purdue University Global
High School -
Democracy Prep At The Agassi Campus