Nyaboga Momanyi
McKinney,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Results-oriented Marketing Manager with many years of marketing performance. Deep understanding of complex marketing and sales techniques. Resourceful approach to using SEO to gain audiences.
Overview
12
12
years of professional experience
Work History
Sales Consultant
CarMax
McKinney, TX
08.2021 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Analyzed customer needs and preferences to recommend appropriate products.
- Listened to customers to understand needs and refer to optimal services.
- Analyzed customer needs and identified solutions to meet their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Produced sales documents, finalized deals and filed records.
Stocker/Sporting Goods Sales Associate/ Manger/Customer Service Cashier
Walmart
Princeton, TX
06.2019 - 08.2021
- Stocked shelves with newly arrived products.
- Read orders to verify attributes and quantities of merchandise.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Replenished items to maintain stock availability.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned items and checked pricing on cash register for accuracy.
Sports, Footwear, Backstock Associates
Academy Sports Outdoors
McKinney, TX
06.2015 - 06.2019
- Prepared items for shipping, including picking, packing, and labeling.
- Performed cycle counts to ensure accuracy of inventory records.
- Kept stockroom clean and neat for maximum productivity.
- Collaborated with sales floor associates to replenish merchandise as needed.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Facilitated the return process for damaged or defective products.
- Received, opened and unpacked merchandise shipments.
- Utilized handheld devices for tracking merchandise and updating inventory data.
Courtesy Clerk/Customer Service Cashier
Tom Thumb Grocery
Richardson, TX
09.2013 - 06.2015
- Escorted customers to desired merchandise location.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Assisted with price checks, go-backs, and replenishing supplies.
- Inspected customer bags to ensure no shoplifting occurred.
- Provided excellent customer service by being friendly and courteous at all times.
- Answered questions about current, seasonal and special sales.
- Followed proper food safety procedures when stocking refrigerated items.
- Checked expiration dates on food products before placing them on shelves.
Education
Bachelor of Arts - Business
University of North Texas
Denton, TX05-2021
Associate of Arts - Business
Collin College
McKinney, TX05-2017
High School Diploma -
J.J. Pearce High School
Richardson, TX06-2014
Skills
- Customer service
- Sales analysis
- Product knowledge
- Patience and tolerance
- Team collaboration
- Relationship building
- Time management
- Strategic planning
Timeline
Sales Consultant
CarMax
08.2021 - Current
Stocker/Sporting Goods Sales Associate/ Manger/Customer Service Cashier
Walmart
06.2019 - 08.2021
Sports, Footwear, Backstock Associates
Academy Sports Outdoors
06.2015 - 06.2019
Courtesy Clerk/Customer Service Cashier
Tom Thumb Grocery
09.2013 - 06.2015
Bachelor of Arts - Business
University of North Texas
Associate of Arts - Business
Collin College
High School Diploma -
J.J. Pearce High School
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