Nyaguawe Ruach
Summary
Dynamic professional with extensive experience at Wells Fargo & Company, excelling in financial crime investigations and client escalations. Proven ability to enhance processes and mitigate risks through strong analytical skills and effective communication. Recognized for delivering strategic recommendations and maintaining compliance while fostering collaborative relationships across teams.
Overview
8
8
years of professional experience
Work History
Escalations Representative
Wells Fargo & Company
Sioux Falls, SD
06.2019 - 09.2022
- Support internal and external customers with inquiries and complaints regarding financial products and services
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
Financial Crimes Specialist
Wells Fargo & Company
Sioux Falls, SD
09.2015 - 06.2019
- Participate in complex initiatives and identify opportunity for process improvements within scope of responsibilities
- Perform risk assessment and modeling to provide input and recommendations for financial crimes strategies and models
- Review and assess business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables
- Perform investigative research, root cause evaluation and consulting regarding complex financial crimes transactions, policy violations and suspicious situations with moderate to high risk
- Perform detailed examination to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses or products
- Act as an escalation point for more complex cases
- Present recommendations for resolving more complex situations and exercise independent judgment while developing full knowledge proficiency in the function, policies, procedures and compliance requirements
- Collaborate and consult with associates on all levels
- Provide input to development and delivery of a wide range of individual education for financial crimes awareness
- Prepare documentation and refer cases for Suspicious Activity, Identity Theft Operations and Suspected Financial Abuse, reports to government agencies and makes recommendations to management
Credit Operation Specialist 3
Citibank
Sioux Falls
09.2014 - 08.2015
- Assess the credit and financial strength of Citi's Real Money Funds Clients by performing fundamental credit analysis of counterparties using both quantitative and qualitative factors
- Complete Credit Analysis Write-up Memos and Final Obligor Risk Ratings of Citi's Funds Counterparties based on independent assessment and judgement completed on the due diligence of the client and industry knowledge to provide appropriate extensions of credit remaining within Risk appetite
- Review and provide recommendation on the risk rating across the Funds sector
Education
Associate of Science - IT Security
Southeast Technical College
Sioux FallsSkills
- Excellent verbal, written, and interpersonal communication skills
- Intermediate Microsoft Office Suite skills
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Timeline
Escalations Representative
Wells Fargo & Company
06.2019 - 09.2022
Financial Crimes Specialist
Wells Fargo & Company
09.2015 - 06.2019
Credit Operation Specialist 3
Citibank
09.2014 - 08.2015
Associate of Science - IT Security
Southeast Technical College