NYAH SMITH
Customer Service Representative
Birmingham,Al
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
CONDUENT CALL CENTER
03.2022 - Current
- Answers customer inquiries for 6 key accounts - Improves customer satisfaction - Resolved customer complaints and concerns with strong verbal and negational skills
- Display courtesy and strong interpersonal skills with all customer interaction.
Customer Service/Chat Specialist
ALORICA CALL CENTER
06.2021 - 03.2022
- Answers customer inquiries about accounts - Resolved service issues over the phone - Resolved customer complaints and concerns with negational skills - Display courtesy and strong interpersonal skills with all customer interaction
Education
HIGH SCHOOL DIPLOMA - CLASS
Connies Christian Academy
Skills
CUSTOMER SERVICE REPundefined
Timeline
Customer Service Agent
CONDUENT CALL CENTER
03.2022 - Current
Customer Service/Chat Specialist
ALORICA CALL CENTER
06.2021 - 03.2022
HIGH SCHOOL DIPLOMA - CLASS
Connies Christian Academy
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