Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
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Nyah Wilson

New York,New York

Summary

Outgoing and friendly college student with exceptional social skills, communication abilities and customer service background. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
04.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Macy's
11.2021 - 04.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Sales Associate

Victoria Secret
09.2021 - 10.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

Burlington
07.2020 - 06.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Brand Representative

Abercrombie & Fitch
10.2019 - 01.2020
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Worked with team to achieve sales goals for products.

Education

Associate of Science -

BMCC
New York, NY
01.2023

High School Diploma -

A Philip Randolph Campus High School
New York, NY
06.2019

Skills

  • Coffee Experience
  • Barista Experience
  • Food Preparation
  • Cleaning
  • POS Systems
  • Customer Service
  • Retail Sales
  • Communication Skills

Volunteer work

Camp Homeward Bound (2016)

Holiday toy drives & Back-to-school giveaways for the homeless



Project Rousseau (2019)

Community service at nursing homes


Sr. Mary T. Clark Center for Religion & Social Justice (2019 - 2022)

Community services include:

Midnight run for the homeless

Creative Express through Art Mentoring Program 

Corpus Christi Youth Mentoring Program 

Harrison Library Reading/Art Program 

Don Bosco Soup Kitchen 

Timeline

Barista

Starbucks
04.2022 - Current

Barista

Macy's
11.2021 - 04.2022

Sales Associate

Victoria Secret
09.2021 - 10.2021

Cashier

Burlington
07.2020 - 06.2021

Brand Representative

Abercrombie & Fitch
10.2019 - 01.2020

Associate of Science -

BMCC

High School Diploma -

A Philip Randolph Campus High School

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