Nyala Morrisey
Washington,District Of Columbia
Summary
Driven Account Manager with a proven track record at Grellis Construction, enhancing client satisfaction and retention through exceptional service and account oversight. Skilled in data analytics and CRM software, adept at resolving issues and fostering teamwork. Achieved significant account growth by leveraging client relations and analytical insights. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Manager
Grellis Construction
08.2022 - 03.2024
- Increased client satisfaction by 100 percent through building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Used analytical skills to track 90 percent of the companies growth and report on account performance metrics, providing insights for future growth opportunities.
Paralegal
Long Home
01.2021 - 11.2023
- Enhanced case efficiency by 90 percent through organizing and maintaining legal documents, files, and correspondence.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
Associates of Business - Business Administration And Management
Bowie State University
Bowie, MD 08.2021 - 05.2025
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Account oversight
- Issue Resolution
- Data Analytics
- Project Management
- Account Servicing
- Operations
- CRM Software
Certification
- Licensed Esthetician
- CSP - Certified Sales Professional
Languages
Spanish
Professional Working
Timeline
Account Manager
Grellis Construction
08.2022 - 03.2024
Associates of Business - Business Administration And Management
Bowie State University
08.2021 - 05.2025
Paralegal
Long Home
01.2021 - 11.2023
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