Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Technical snapshots
Timeline
Generic

Nyambura Kamau

Beaverton

Summary

A results-driven Business Operations/Analyst Manager with a proven track record of optimizing organizational efficiency, driving revenue growth, and enhancing operational processes. Possessing strong leadership skills, strategic planning expertise, and a keen eye for detail

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Associate

Nike Company Store
08.2023 - Current
  • Cultivate a welcoming and inclusive environment that enhances the customer experience, fostering a strong sense of community and loyalty within the Nike brand
  • Proactively engage with customers to uncover their unique needs and aspirations, consistently delivering personalized product recommendations that exceed customer expectations
  • Master Nike's innovative products, technologies, and performance features, serving as a go-to resource for customers and colleagues seeking expert advice
  • Stay ahead of industry trends and athlete insights, leveraging up-to-date knowledge to provide informed and relevant recommendations that resonate with customers
  • Boost sales through compelling product demonstrations and storytelling techniques, effectively showcasing the benefits and functionalities of Nike merchandise
  • Surpass sales performance targets by building long-lasting customer relationships through exceptional service, driving repeat business and customer retention
  • Leverage advanced sales techniques, including active listening and product demonstrations, to maximize conversion rates and significantly increase revenue
  • Consistently uphold Nike's standards of excellence in customer service, ensuring every interaction leaves a lasting and positive impression
  • Collaborate effectively with team members and management to streamline processes, optimize productivity, and contribute to the overall success of the store.

Compliance Officer

Family-owned Adult Home
08.2022 - 07.2023
  • Supervised refurbishment of the new Care home from start to finish
  • Developed, implemented, and created compliance programs and initiatives within the care facility
  • Ensured that all operations and business activities adhered to legal guidelines and internal policies
  • Developed and delivered compliance training programs for all staff members to ensure awareness and understanding of compliance standards.

Business Process Analyst & Asst. Vice President Branch Operations

SBM Bank
08.2018 - 11.2021
  • Spearheaded the strategic oversight of branches nationwide, empowering 5 Regional Managers to execute operational strategies tailored to their regions, driving consistent results
  • Orchestrated the entire bank’s cash supply chain management, ensuring optimal flow and availability of resources across all branches
  • Led critical discussions with Regional Managers, resulting in the successful revision and enhancement of Standard Operating Procedures, Processes, and Policies to improve branch efficiency
  • Pioneered the recruitment, hiring, and onboarding process for operations staff, collaborating closely with the Talent Acquisition Team to build a high-performing workforce
  • Partnered with the Director of Operations and cross-functional department leaders to shape and implement a comprehensive workforce strategy, aligning with the bank's long-term goals
  • Delivered actionable insights from monthly productivity reports, guiding Regional Managers in optimizing branch staffing levels and maximizing employee engagement
  • Championed the bank's Business Continuity Plan across the entire branch network, ensuring robust preparedness and risk mitigation
  • Prioritized and executed high-impact projects with precision, leading the Operations Department to consistently meet strategic goals
  • Led and inspired teams on all Operations Department projects, fostering a culture of excellence and innovation
  • Played a pivotal role in the development of a New Banking System, the largest project undertaken, collaborating with IT companies to ensure seamless implementation
  • Strengthened the department's risk management capabilities by closely aligning with the Risk Department, ensuring comprehensive understanding and adherence to risk protocols
  • Drove project success by meticulously monitoring progress, resolving issues proactively, and delivering timely progress reports with strategic recommendations
  • Transformed business processes by analyzing and documenting requirements, enabling the design of applications that automated manual processes and met legal standards
  • Conducted a thorough analysis of the existing system, gathering business requirements and delivering actionable solutions that enhanced database functionality and efficiency
  • Achieved significant cost savings by conducting in-depth cost analysis on various operational activities, streamlining processes, and improving overall financial performance
  • Delivered strategic insights and recommendations through comprehensive research and analysis, supporting senior management in defining and resolving key operational challenges
  • Developed and presented essential operational and strategic materials, supporting senior management in executing major programs and initiatives.

Branch Manager

NIC BANK
12.2010 - 12.2013
  • Directed daily branch operations, driving efficiency and effectiveness across all functions
  • Mentored and developed branch staff, leading successful hiring, training, and performance evaluation processes that resulted in a highly motivated and skilled team
  • Elevated customer satisfaction by proactively addressing inquiries and resolving issues, leading to enhanced customer loyalty and retention
  • Cultivated and strengthened relationships with key customers and community leaders, positioning the branch as a trusted financial partner
  • Successfully promoted and cross-sold bank products and services, meeting and exceeding customer needs and sales targets
  • Steered the branch to consistently meet and exceed financial performance goals, effectively managing budgets, expenditures, and profitability
  • Expertly managed branch operations, including cash devices such as vaults and ATMs, ensuring seamless financial transactions and operations
  • Analyzed financial reports to identify and implement strategic improvements, driving increased profitability and operational excellence
  • Ensured full compliance with all banking regulations and internal policies, mitigating risks and maintaining the branch's integrity
  • Led regular audits and assessments, proactively addressing potential risks and enhancing the branch's security measures
  • Implemented robust security protocols to safeguard branch assets and confidential information, ensuring a secure operational environment
  • Engineered successful strategies to attract new customers and deepen relationships with existing ones, resulting in significant growth in the branch's customer base
  • Designed and executed impactful marketing and promotional activities, driving brand awareness and revenue growth
  • Identified and capitalized on opportunities to expand the bank’s market presence, contributing to increased revenue and market share
  • Streamlined branch operations, optimizing processes for maximum efficiency and productivity
  • Ensured the branch was consistently well-staffed with highly trained employees, ready to meet customer needs and business demands
  • Prepared and delivered comprehensive reports on branch performance to senior management, providing insights and recommendations for continuous improvement
  • Maintained meticulous records of all branch activities, ensuring accurate documentation and compliance with regulatory requirements
  • Ensured all transactions were accurately documented and reported, upholding the highest standards of transparency and accountability
  • Actively represented the bank at community events and activities, enhancing the bank's reputation and community ties
  • Leveraged networking opportunities to promote the bank’s interests and establish new business connections, contributing to the branch’s success.

Education

Associates -

Kenya Utalii College
Nairobi, Kenya

Skills

  • Data Cleaning and Preparation
  • Creating Data Visualization
  • Creating Dashboards & Reports
  • Business Development
  • Strategic planning
  • Integration testing
  • Supply Chain
  • Project Management
  • Relationship Building
  • Collaboration & Teamwork
  • Innovative Solutions
  • KPI Development and reporting

Certification

  • Data Analytics & Machine Learning, Smart Data Learning, University of Nairobi
  • Alteryx, Micro-Credentials Foundation

Accomplishments

  • Compliance Innovation: At Family-owned Adult Home, I spearheaded the development and implementation of comprehensive compliance programs, resulting in a robust framework that ensured adherence to legal and internal standards.
  • Analytical Excellence: SBM Bank: I redesigned business processes and automated manual systems, which streamlined operations and significantly improved legal compliance and data tracking.

Technical snapshots

  • Microsoft SQL Server
  • Microsoft Access
  • Microsoft Office (MS Word/ Excel/PowerPoint)
  • SQL
  • Alteryx
  • Predictive Analytics
  • Tableau
  • Data Analysis
  • Data Visualization
  • Business Analysis

Timeline

Store Associate

Nike Company Store
08.2023 - Current

Compliance Officer

Family-owned Adult Home
08.2022 - 07.2023

Business Process Analyst & Asst. Vice President Branch Operations

SBM Bank
08.2018 - 11.2021

Branch Manager

NIC BANK
12.2010 - 12.2013

Associates -

Kenya Utalii College

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Nyambura Kamau