Nyanna Whitetto
Miami,FL
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FEWA
Miami, FL
01.2025 - 03.2025
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Cashier
McDonald's
Miami, FL
03.2024 - 01.2025
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
ITech Miami
Miami, FL06-2024
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLSkills
- Customer service
- Patient care
- Basic life support
- Medical terminology
- Medication administration
- Documentation accuracy
Timeline
Customer Service Representative
FEWA
01.2025 - 03.2025
Cashier
McDonald's
03.2024 - 01.2025
High School Diploma -
ITech Miami
Some College (No Degree) - Nursing
Miami Dade College