Nyannah Harden
PHILADELPHIA
Summary
Customer-focused professional with expertise in coffee production and preparation. Delivers personalized experiences through strong analytical and communication skills, adapting quickly to new environments. Committed to team success and continuous professional development.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Philadelphia, PA
12.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated point-of-sale system efficiently, processing transactions accurately and managing cash drawer responsibilities.
- Maintained cleanliness and organization of workstations and equipment to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, ensuring timely service delivery.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Provided exceptional customer service, resolving any complaints promptly and maintaining a positive reputation.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Crew Member
Raising Cane's Chicken Fingers
Philadelphia, PA
05.2022 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Trained new crew members on company procedures and best practices, fostering a supportive team environment.
- Collaborated with team members to optimize food preparation processes, enhancing overall operational efficiency.
- Operated kitchen equipment efficiently, maintaining safety standards and cleanliness throughout work area.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Arts - Social Work
LaSalle University
Philadelphia, PA05.2028
High School Diploma -
West Catholic High School
Philadelphia, PA06.2023
Skills
- Customer engagement
- Cash handling
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Excellent communication
- Team player
Timeline
Barista
Starbucks
12.2025 - Current
Crew Member
Raising Cane's Chicken Fingers
05.2022 - 08.2025
Bachelor of Arts - Social Work
LaSalle University
High School Diploma -
West Catholic High School