Nyasia Dewindt
Lakeland,FL
Summary
Dedicated Customer Service professional motivated by success and passionate about working towards achieving higher results. Articulate, energetic and results-oriented with exemplary passion for cultivating partnerships and growing businesses. Known for forward thinking and adaptability. Ready to develop new skills and expand on knowledge with practical experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GC Services
2021.12 - 2023.04
- Processed high volume inbound and outbound transactions.
- Assisted with payments and provided general information.
- Actively listened, handled concerns quickly and escalated issues to correct department.
- Updated account information to maintain customer records.
Associate
Amazon
2020.01 - 2021.06
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered questions and addressed concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales.
- Efficiently rotated inventory by adhering to first-in first-out policy.
Dental Assistant
Healthy Smiles
2019.05 - 2019.12
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Bachelor of Science - 08/2018- Current
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Customer Relations
- Customer Service
- Process Optimization
- Critical thinking
- Self Starter
- Organization
Timeline
Customer Service Representative
GC Services
2021.12 - 2023.04
Associate
Amazon
2020.01 - 2021.06
Dental Assistant
Healthy Smiles
2019.05 - 2019.12
Bachelor of Science - 08/2018- Current
Medgar Evers College of The City University of New York
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