Nyasia Lafond

Insurance and Medicaid verification. Ensuring that the pharmacy claims are going through the patients insurances. Resolving issues with billing by resubmitting claims and making adjustments when needed. Inbound/Outbound calls to and from Insurance Companies, Doctors, Patients, Families and, Long Term Care Employees.

Taking non emergency calls from Doctors, Nurses, Word Clerks, Long Term Care Staff, Counselors and Social Workers for patients who have Medicaid and are in need of transportation to appointments.

Inputting the reservation into the system in true time while on the line with the healthcare professional and recapping the info for accuracy.

Insurance verification for Medicaid recipients through NJ's eMEVS system.