Nyasia Logan
Montgomery,Alabama
Summary
Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Security Officer
Security Solutions of America
Montgomery, AL
02.2024 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided friendly and professional assistance to employees, visitors and customers.
- Operated communication systems between officers stationed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Observed patrons and customers to quickly address security situations.
Shift Leader
Five Guys
Montgomery, AL
05.2023 - 02.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Cashier
Chuck E. Cheese
Montgomery, AL
12.2022 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Patient Care Aide
Castle Rock Home Health Care
The Bronx, NY
09.2021 - 10.2022
- Cleaning and cooking skills
- Provided direct patient care, such as helping with bathing, dressing, grooming and toileting.
- Observed changes in the condition of patients and reported them to supervisor or nurse on duty.
- Prepared meals for patients following dietary guidelines set by healthcare providers.
- Answered call lights promptly and responded appropriately to requests from residents, patients, families, visitors.
- Performed basic housekeeping duties such as changing linens, cleaning rooms and bathrooms, stocking supplies.
- Developed positive relationships with residents and patients through interactions that focused on individual preferences.
- Facilitated communication between healthcare providers, family members and other stakeholders involved in the care process.
Afterschool Peer Leader
Youth Stand Tall LLC
Brooklyn, NY
10.2016 - 06.2017
- Facilitated group discussions to help peers build communication skills and support each other.
- Promoted positive peer relationships by organizing team-building activities.
- Assisted in preparing materials for workshops on topics such as leadership, conflict resolution, and problem solving.
- Mentored younger peers on how to handle challenging social situations with confidence and respect.
- Ensured that all rules and regulations of the school were being followed by students at all times.
- Provided emotional support to those dealing with personal issues such as bullying, depression, or stress.
- Actively listened to feedback from fellow peers regarding any changes or improvements needed within the school system.
- Advised students on course selection and academic pathways.
Education
High School Diploma -
Academy for Young Writers High School
Brooklyn, NY06.2020
William Cullen Bryant High School
Queens, NY01.2018
Skills
- Customer Service
- Guest Services
- Customer Complaint Resolution
- Positive and professional
- Telephone management
- Customer Satisfaction
- Reporting and documenting
- Shift leadership
- Sales Strategies
- Training and mentoring
- Safety Compliance
- Active Listening
- Problem-solving abilities
- Professionalism
- Multitasking
- Time management abilities
- Document Management
- Superior customer service
Awards
- Leadership Award, 05/01/17
- Classroom Assistant Award, 06/01/18
- Classroom Assistant Award, 06/01/19
Timeline
Security Officer
Security Solutions of America
02.2024 - Current
Shift Leader
Five Guys
05.2023 - 02.2024
Cashier
Chuck E. Cheese
12.2022 - 05.2023
Patient Care Aide
Castle Rock Home Health Care
09.2021 - 10.2022
Afterschool Peer Leader
Youth Stand Tall LLC
10.2016 - 06.2017
High School Diploma -
Academy for Young Writers High School
William Cullen Bryant High School