Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Hi, I’m
Nyasia Wilson
Rochester,NY
Summary
Overview
8
years of professional experience
Work History
Catholic Charities
Case Manager
04.2024 - Current
Job overview
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with community members to develop and implement service initiatives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
NYS Department of Health
Executive Administrative Assistant
02.2023 - 03.2024
Job overview
- Managed director's calendar and prepared meeting agenda and materials.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Leveraged word processing software to create proposals, letters and memos.
- Obtained signatures for financial documents and internal and external invoices.
University of Rochester, Strong Memorial Hospital
Outpatient Access Specialist
04.2022 - 03.2023
Job overview
- Coordinates activities of Outpatient Access Specialists
- Acts as acts as a resource to staff performing those functions in a clinic setting
- Monitors and assures that all functions are completed in an accurate, efficient, and customer friendly manner
- Assists clinic supervisor or manager through various aspects of operational support which may include assisting with lead duties such as personnel related matters, including performance evaluations, and developing plans for improvement in staff member's completion of assigned activities
- Receives minimal direction from physician, mid-level providers, department head and/or administrative officer
- Is responsible for independently planning, executing and evaluating own work
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Acquisition, Aston Carter
Medical
07.2022 - 11.2022
Job overview
- Provide day-to-day support to client Account Managers for Healthcare Risk Adjustment reviews and government audits
- Responsibilities are focused on process quality control and efficiency for the operations of Cognisight
- Medical Record Acquisition and Intake services
- Ability to work in a fast paced, complex organization, securely handling Protected Health Information (PHI), supporting regulated deadlines while providing effective audit support to Account Managers for multiple clients
Monroe County Department, Human Services
Caseworker
05.2019 - 03.2022
Job overview
- An entry level position involving both initial and continuing contact with clients, applicants, patients and patient families
- Employees assist Social Workers, Case Workers, Examiners and other professional staff at the
- Department of Human Services, help clients deal with crisis situations including, but not limited to, economic, social or medical problems
- The employee reports directly to, and works under the direct supervision of, social caseworkers, medical caseworkers, or other higher level staff
- Supervision of others is not a responsibility of this class
- Does related work as required.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Rochester Regional Health
Youth Apprentice (Internship)
08.2016 - 03.2019
Job overview
- 4500 (General Surgery)
- 3800 (Mother/Baby)
- Information desk
- Emergency (Adults)
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Education
Monroe Community CollegeRochester, NY
Some College (No Degree) from Human Services
07.2025
University Overview
World of Inquiry High SchoolRochester, NY
High school diploma
06.2017
University Overview
Skills
- CUSTOMER SERVICE (9 years)
- RECEPTIONIST (5 years)
- RETAIL SALES (2 years)
- COOKING (Less than 1 year)
- Direct Support
- Direct Care
- Personal Care
- Disability
- Vital Signs
- Social Work
- Medication Administration
- Case Management
- Hospital Experience
- Crisis Intervention
- Nursing
- Medical Scheduling
- English
- Expert
- Human services (3 years)
- Scheduling
- Documentation and Reporting
- Information Confidentiality
- Spreadsheet Tracking
- Administrative Support Specialist
- Spreadsheet Creation
- Decision-Making
- Annual Case Reviews
- Email and Telephone Etiquette
- Home Visits and Inspections
- Written Communication
- Time management abilities
- Teamwork and Collaboration
- Community Outreach
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Case Manager
Catholic Charities
04.2024 - Current
Executive Administrative Assistant
NYS Department of Health
02.2023 - 03.2024
Medical
Acquisition, Aston Carter
07.2022 - 11.2022
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 03.2023
Caseworker
Monroe County Department, Human Services
05.2019 - 03.2022
Youth Apprentice (Internship)
Rochester Regional Health
08.2016 - 03.2019
Monroe Community College
Some College (No Degree) from Human Services
World of Inquiry High School
High school diploma
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