NYASIALEES S. RAMOS
Rochester,NY
Summary
Customer-focused professional with experience in hospitality, veterinary emergency services, and safety-focused roles. Proven ability to remain calm under pressure, provide excellent customer service, maintain accurate records, and support team operations in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager / Cook
The Pizza Stop
Rochester, NY
06.2024 - Current
- Supervise and guide team members to ensure smooth daily operations
- Prepare and cook menu items while maintaining quality and food safety standards
- Monitor and manage inventory levels to ensure supplies are fully stocked
- Coordinate restocking and communicate inventory needs to prevent shortages
- Support a collaborative team environment and lead by example
Front Desk Agent
Microtel by Wyndham
Rochester, NY
07.2023 - 07.2024
- Greeted and assisted guests with check-in and check-out procedures
- Managed incoming phone calls and responded to guest inquiries professionally
- Maintained accurate guest records and reservation information
- Provided recommendations for local restaurants and activities to enhance guest experience
- Ensured a welcoming, organized, and professional front desk environment
Hospital Assistant
Monroe Veterinary Specialist & Emergency Service
Rochester, NY
05.2020 - 11.2023
- Maintained accurate patient medical records in a fast-paced emergency setting
- Assisted veterinary technicians with animal handling and procedures
- Prepared and sanitized surgical, dental, and examination rooms
- Ensured waiting areas and facilities met cleanliness and safety standards
- Supported daily operations to ensure efficient patient care
Lifeguard
Young Men’s Christian Association (YMCA)
Rochester, NY
07.2017 - 03.2020
- Maintained constant surveillance of pool patrons to ensure safety
- Responded quickly and effectively to emergency situations
- Administered first aid and CPR when required until EMS arrival
- Enforced pool rules while delivering excellent customer service
- Maintained a professional appearance and demeanor at all times
Education
High School Diploma -
Churchville-Chili High School
Rochester, NYNo Degree - Life Guard
YMCA
Rochester, NY01-2016
Skills
- Customer Service & Guest Relations
- CPR, AED & Emergency Response
- Calm Decision-Making in High-Stress Situations
- Record Keeping & Documentation
- Phone & Front Desk Operations
- Team Collaboration & Communication
- Food preparation
Certification
- Lifeguard Certification
- CPR, AED & Oxygen Certification – YMCA
Timeline
Manager / Cook
The Pizza Stop
06.2024 - Current
Front Desk Agent
Microtel by Wyndham
07.2023 - 07.2024
Hospital Assistant
Monroe Veterinary Specialist & Emergency Service
05.2020 - 11.2023
Lifeguard
Young Men’s Christian Association (YMCA)
07.2017 - 03.2020
High School Diploma -
Churchville-Chili High School
No Degree - Life Guard
YMCA