Nyat Araya
Hilliard
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety. Also an energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
Work History
Flight Attendant
American Airlines
04.2024 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Patient Support Assistant
Grant Medical Center
11.2021 - 08.2023
- Assist registered nurses with patient care such as Vitals, glucose check and EKG recordings
- Help patients with daily tasks such as bathing, dressing and eating
- Collect specimens for lab tests
- Monitor patients and record treatment
- Provided vital support during emergencies, responding swiftly and effectively to urgent situations as required.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Underwriter Technician
Ameritrust Group Inc
09.2021 - 04.2022
- Types policies and endorsements utilizing the policy issuance and Microsoft word Systems
- Daily entry of policies and endorsements into Century’s information Management System (CIMS)
- Provides customer support to agents regarding submitted policies
- Policies are checked for accuracy throughout all phases of the issuance process
- Provide support to both internal members
- Checks, analyzes and classifies or alphabetizes materials
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Program Assistant
Advance DD Care
07.2019 - 07.2020
- Ensure program is operating appropriately according to implemented policies
- Review safety regulations and update required licenses
- Implementing confidential record-keeping systems
- Accountable for hiring, training, and overseeing program staff
- Collect service documentation monthly from staff
- Schedule doctor appointments for clients if necessary
- Analyze program effectiveness to modify, adapt and optimize workflows
- Prepared clearly written and formatted documents and reports.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Insurance Coordinator
Scott R. Sanders DDS
05.2016 - 05.2017
- Schedule appointments for patients
- Validated insurance and advised patients of benefits and coverage
- Submitted claims to insurance companies
- Verified policy holder data, including age, contact number and physical address
- Produced well-written, comprehensive reports and documents
- Posted payments to accounts and maintained records.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Education
Bachelor of Arts and Science - Air Transportation
The Ohio State University
05-2019
Skills
- Excellent Communication Skills, and leadership skills
- Critical thinking, decision making and problem solving skills
- Accuracy and punctuality
- Multitasking
- Ability to prioritize independently, and result oriented
- Conflict resolution
- Attention to detail
- Microsoft Excel expertise
Languages
Arabic
Full Professional
Timeline
Flight Attendant
American Airlines
04.2024 - Current
Patient Support Assistant
Grant Medical Center
11.2021 - 08.2023
Underwriter Technician
Ameritrust Group Inc
09.2021 - 04.2022
Program Assistant
Advance DD Care
07.2019 - 07.2020
Insurance Coordinator
Scott R. Sanders DDS
05.2016 - 05.2017
Bachelor of Arts and Science - Air Transportation
The Ohio State University
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines
Sarah Morgan, LISW-SSarah Morgan, LISW-S
Behavioral Healthcare Provider Supervisor 1 at ODRC – MaCIBehavioral Healthcare Provider Supervisor 1 at ODRC – MaCI