Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leila Isidore

Clifton,NJ

Summary

Enthusiastic luxury sales associate adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills. Highly experience as customer service associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

FLIGHT ATTENDANT

Republic Airways
10.2021 - Current
  • Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
  • Conduct safety check before flight
  • Greet customers, check their tickets and accompany them to their seats
  • Prepare and serve drinks and food to passengers
  • Present emergency equipment and give instructions
  • Monitor and secure cabin regularly
  • Comply with all aviation rules and regulations for safety and protection
  • Assist passengers and cabin crew during emergency situations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.

Luxury Sales Representative

Louis Vuitton - LVMH
10.2023 - 09.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

MARKETING MANAGER

Leaf Home
07.2019 - 08.2021
  • Create marketing campaigns for products
  • Planning events and budgeting
  • Build client relationship
  • Maximize sales and coordinate with clients
  • Brought over 350 thousand in sales within a period of 7 months
  • Leading female regional sales in the nation
  • Retail expansion in sales.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.

Assistant General Manager

Mexican Grill
02.2016 - 11.2019
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
  • Implemented customer feedback system, leading to improved service offerings.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Trained new staff members, equipping them with skills needed for success in their roles.

Education

Associate in Business Administrative -

Essex County College
West Caldwell, NJ
05.2018

B.S in Marketing - Special Products Marketing Operations

University of Southern New Hampshire
New Hampshire, OH
01.2026

Skills

  • Excellent verbal and written communication skills
  • Thorough understanding of market developments
  • Thorough understanding of marketing strategies and practices
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Proficient with Microsoft Office Suite or related software
  • Customer Acquisition
  • Food Preparation
  • Cooking methods
  • Customer Service
  • Guest Services
  • Food and Beverage Service
  • Multilingual Skills
  • Reliability and punctuality

Certification

  • CPR certification
  • Emergency aviation protocol certification

Languages

French
Native or Bilingual
Spanish
Limited Working

Timeline

Luxury Sales Representative

Louis Vuitton - LVMH
10.2023 - 09.2024

FLIGHT ATTENDANT

Republic Airways
10.2021 - Current

MARKETING MANAGER

Leaf Home
07.2019 - 08.2021

Assistant General Manager

Mexican Grill
02.2016 - 11.2019

Associate in Business Administrative -

Essex County College

B.S in Marketing - Special Products Marketing Operations

University of Southern New Hampshire
  • CPR certification
  • Emergency aviation protocol certification
Leila Isidore