Nycole Duncan
Chippewa Lake,OH
Summary
Dynamic General Manager with expertise in operations management, team building, and customer relations. Proven track record of enhancing guest experiences and driving operational efficiency through effective staff training and development.
Overview
21
21
years of professional experience
Work History
General Manager
Inesh Group Hospitality - Hampton Inn
Wooster
07.2025 - Current
- Directed hotel operations on a daily basis to enhance guest satisfaction and service quality.
- Coordinated staff schedules and training programs to optimize service delivery.
- Executed cost-control measures to optimize operational efficiency.
- Conducted regular maintenance checks to uphold facility standards and safety compliance.
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw inventory management processes to maintain adequate supplies and reduce waste.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
Bartender/Server Manager
Roadside Inn
Lafayette, Ohio
06.2012 - 05.2025
- Crafted unique cocktails and beverages to enhance guest satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on drink preparation and customer service standards.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
General Manager
Image Hospitality - Hampton Inn
Medina, OH
02.2023 - 07.2024
- Managed daily hotel operations to ensure exceptional guest experiences.
- Implemented cost-control measures to enhance operational efficiency.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented policies and procedures to enhance operational efficiency.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Cobblestone Hotel and Suites
Orrville, Ohio
11.2017 - 08.2020
- Developed marketing strategies that increased local engagement and brand awareness.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Extended Stay America
Copley, Ohio
04.2015 - 04.2016
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Extended Stay America
Copley, Ohio
04.2013 - 04.2015
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Analyzed guest feedback to identify areas for improvement in customer experience.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
General Manager
Hawthorn Suites by Wyndham
Seville, Ohio
09.2007 - 03.2013
- Managed all operational facets, focusing on enhancing staff productivity, ensuring customer satisfaction, and driving financial success.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager of Operations
Hawthorn Suites by Wyndham
Seville, Ohio
11.2004 - 02.2007
- Assisted in managing daily operations of the company. Supported staff coordination and scheduling. Helped maintain efficient workflow.
- Partnered with general manager to formulate and execute strategic initiatives aimed at enhancing business performance.
- Facilitated recruitment, training, and mentoring of new employees to cultivate a high-performing team.
Education
High School Diploma -
Cloverleaf High School
Lodi, OhioSkills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Relationship building
- Inventory control
- Staff training and development
- P&L management
- Client relations
- Customer retention
- Training and development
Timeline
General Manager
Inesh Group Hospitality - Hampton Inn
07.2025 - Current
General Manager
Image Hospitality - Hampton Inn
02.2023 - 07.2024
General Manager
Cobblestone Hotel and Suites
11.2017 - 08.2020
General Manager
Extended Stay America
04.2015 - 04.2016
Assistant General Manager
Extended Stay America
04.2013 - 04.2015
Bartender/Server Manager
Roadside Inn
06.2012 - 05.2025
General Manager
Hawthorn Suites by Wyndham
09.2007 - 03.2013
Assistant General Manager of Operations
Hawthorn Suites by Wyndham
11.2004 - 02.2007
High School Diploma -
Cloverleaf High School