Nycole Mitchell
Charlotte,NC
Summary
Detail-oriented Customer Service Professional skilled in delivering attentive support and effective communication. Capable of managing multiple priorities and handling sensitive interactions while ensuring positive experiences in high-pressure environments. Experienced with Microsoft Office and adaptable to new technology platforms, committed to exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Head Host/Bartender/Server
Lombardo's Restaurant
Dobbs Ferry, NY
08.2023 - 12.2025
- Greeted 200+ customers daily, escorted them to seating, booked reservations based on customer preferences, and monitored restaurant availability.
- Utilized excellent menu knowledge to advise customers and upsell items, increasing sales in a professional and friendly manner.
- Managed training for new staff, assisted with scheduling, and took reservations to support smooth operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
Front Desk Receptionist
Family Dental Center
Port Chester, NY
01.2025 - 06.2025
- Scheduled appointments and managed calendars while processing payments and verifying insurance information to streamline front desk operations.
- Managed high-volume customer inquiries via phone and electronic communication, ensuring prompt and professional support that enhanced customer satisfaction.
- Resolved customer concerns by identifying needs, providing solutions, and ensuring a positive service experience.
- Utilized digital systems and software platforms to maintain accurate customer information and support efficient daily operations.
Travel Pro Vendor & Cashier
May Department Store
Yonkers, NY
10.2022 - 07.2023
- Operated cash register, collected payments, and provided accurate change, ensuring error-free transactions.
- Delivered friendly, courteous service while addressing customer inquiries, contributing to overall satisfaction.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting efficient operations.
- Developed and implemented client marketing strategies and product promotion campaigns, driving sales growth.
Assistant Producer Intern
Autumn Sun HBCU Invitational ( Film Festival )
06.2021 - 06.2022
- Supported producer with administrative and creative tasks, enhancing production workflows.
- Coordinated fundraising efforts, liaised between producer and post-production team, and prepared publicity materials to ensure successful event execution.
- Assisted Financial & Marketing team with budgeting, fundraising, and content creation for publicity, promoting event visibility.
Education
Mixology (Certified) - TIPS Certified
American Bartending School
New York, NY02-2022
Bachelor of Arts - Professional Acting & Mass Media Production
North Carolina Agricultural & Technical State University
Greensboro, NC05-2022
Skills
- Customer service/communications
- Analytical thinking and conflict resolution
- Fast-paced multitasking
- Time management & prioritization
- Adaptability
- Technology proficiency
Languages
English - Expert
Spanish - Beginner
Timeline
Front Desk Receptionist
Family Dental Center
01.2025 - 06.2025
Head Host/Bartender/Server
Lombardo's Restaurant
08.2023 - 12.2025
Travel Pro Vendor & Cashier
May Department Store
10.2022 - 07.2023
Assistant Producer Intern
Autumn Sun HBCU Invitational ( Film Festival )
06.2021 - 06.2022
Mixology (Certified) - TIPS Certified
American Bartending School
Bachelor of Arts - Professional Acting & Mass Media Production
North Carolina Agricultural & Technical State University