Nycole Renzi
Blacksburg,SC
Summary
Adept at enhancing client satisfaction and well-being, my tenure at Holy Angels showcases a proven track record in compassionate care and medication monitoring. Leveraging skills in crisis intervention and technical support, I've significantly contributed to team objectives and client health improvements. My approach combines attentive patient care with innovative tech solutions, driving positive outcomes.
Overview
23
23
years of professional experience
Work History
Direct Service Provier
Holy Angels
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Maintained accurate records, ensuring efficient communication among the care team and timely updates on client progress.
- Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
- Ensured a safe environment by adhering to established protocols and promptly addressing potential hazards or concerns.
- Promoted positive behavior changes by modeling appropriate conduct and providing constructive feedback when necessary.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
Consumer Tech Support Co-Ord II
Verizonwireless
11.2001 - 10.2021
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Contributed to the development of innovative tech
- Customer resolution and respect is high priority
- solutions within tight deadlines, meeting client needs.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Facilitated brainstorming sessions for creative problem-solving, leading to successful project outcomes.
- Mentored new Teen Tech Members, providing guidance on program goals and expectations.
- Provided feedback and guidance to program participants regarding progress and development.
Education
High School Diploma -
Mountain View Christian Academy
Cowpens, SC05.1995
Skills
- Activities of daily living assistance
- Patience and Tolerance
- Daily living activities
- Medication monitoring
- Compassionate Care
- Personal Hygiene Assistance
- Client documentation
- Behavioral Management
- Activity Planning
- Multicultural Sensitivity
- Crisis Intervention
- Attentive to People
Timeline
Direct Service Provier
Holy Angels
01.2023 - Current
Consumer Tech Support Co-Ord II
Verizonwireless
11.2001 - 10.2021
High School Diploma -
Mountain View Christian Academy
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