Nyda Airline
Manager
Gulfport,MS
Summary
Analytical problem-solver with talents for team building, leading and motivating. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in a supervisory role.
Overview
22
22
years of professional experience
Work History
Care Team Manager
Cityblock Health
Charlotte, NC
02.2022 - Current
- Monitored team metrics and developed actionable insights to improve efficiency which led to 5 remote regional teams increasing member engagement by 8.17% in 6 weeks.
- Developed new employees through training and conducted on-going performance assessments of current employees to promote growth.
- Expanded cross-functional organizational capacity remotely by collaborating across 5 regional markets on priorities, functions and common goals.
- Developed "Playbook" for each market to identify areas needing improvement which led to increase in member assessment completion by 20%.
- Collaborated cross-functionally to refine procedures, devise best practices, direct initiatives, improve company culture and enforce quality metrics.
- Monitored KPIs to ensure key business goals and objectives are being met.
Care Team Lead
Cityblock Health
Charlotte, United States
06.2020 - 02.2022
- Sustained quality standards by performing weekly random chart audits which assisted team with increasing audit performance by 20-30% in 1 month.
- Led multidisciplinary team to plan, implement and enhance member health and social outcomes.
- Collaborated across departments on priorities, functions and common goals.
- Evaluated team leaders through weekly 1:1 meetings which allowed for team growth and promotions.
- Assisted with developing trainings for new and established team members.
Community Health Partner
Cityblock Health
Waterbury, CT
03.2019 - 06.2020
- Assisted members in accessing community services by providing education and information.
- Consulted with multidisciplinary team to devise and manage effective ongoing care plans for members.
- Helped vulnerable individuals navigate complex healthcare system.
Care Manager
Connecticut Community Care
Watertown, CT
01.2009 - 03.2019
- Fostered communication among social workers, therapists, hospital staff and clients
- Reduced care costs without sacrificing quality through effective service coordination.
- Managed caseload of 100 members to provide comprehensive, community-based care.
Program Director
Waterbury Youth Service Systems
Waterbury, CT
02.2000 - 11.2008
- Interviewed and hired case managers with expertise in social services to increase success of program participants.
- Improved success of program by making proactive adjustments to financial operations in order to keep in line with departmental budget.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Developed and maintained logistics workflows, procedures and reports.
- Assisted with researching grants and grant writing tasks.
- Researched and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Education
Master of Science - Counseling
Post University
Waterbury, CTBachelor of Arts - Counseling
Post University
Waterbury, CTMBA - Health Care Management
Capella University
Minneapolis, MN10.2023
Skills
- Program Management
- Inter-department collaboration
- Team Building
- Budgeting
- Strategic planning
- Policies and procedures
- Key Performance Indicators
- Verbal and written communication
- G-Suite
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
Timeline
Care Team Manager
Cityblock Health
02.2022 - Current
Care Team Lead
Cityblock Health
06.2020 - 02.2022
Community Health Partner
Cityblock Health
03.2019 - 06.2020
Care Manager
Connecticut Community Care
01.2009 - 03.2019
Program Director
Waterbury Youth Service Systems
02.2000 - 11.2008
Master of Science - Counseling
Post University
Bachelor of Arts - Counseling
Post University
MBA - Health Care Management
Capella University
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